New Home Sales Consultant

Sales Consultant

The Sales Consultant is responsible for the conversion of leads/prospects to customers, generating referrals, and building strategic customer and realtor relationships to maximize revenue for the organization.

Primary Job Responsibilities

• Sell and close PulteGroup products.
• Monitor and meet Customer Quality Experience (CQE) goals.
• Generate leads from customer referrals and core realtor group.
• Conduct interviews to all prospects for current/future home sales, make presentations to model visitors, and demonstrate the models, spec homes and the amenities of the community.
• Explain principal and interest payments, taxes, insurance, CC&R's (deed restrictions), homeowner associations, and if applicable club/golf membership plans.
• Prepare required paperwork for each home sale and for prospective purchasers.
• Assist in making prospective homebuyer appointments with design center, mortgage, key inspection and settlement departments when necessary.
• Keep homebuyer updated as to construction progress and estimated completion dates and remain actively involved in the sales process through closing. Communicate properly to the appropriate departments, any customer requests for information or service.
• Actively manage backlog and communicate with Pulte Mortgage and/or outside lenders.
• Conduct regular monthly competitive shops and report findings back to peers and management.
• Regularly walk model park, sales center, and other community features identifying any items that are not customer ready and coordinate their repair/maintenance with the appropriate party.
• Regularly audit community website, MLS, collateral, and any other consumer facing material to ensure accuracy in presentation.
• Other duties as assigned.

Management Responsibilities

• Not Applicable

Scope

• Decision Impact: Division
• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Not Applicable

Required Education/Experience

• Minimum High School Diploma or equivalent
• Bachelor's Degree preferred
• Minimum of 1 Year of related functional experience
• Ability to work all posted hours of operation. Opening and closing of model park and sales center must be conducted before and after posted hours
• Ability to work weekends and all non-exempt holidays

Required Licensing, Registration and/or Certifications

• Appropriate license or certifications as required by the state
• Completion of the Sales Consultant Learning and Certification Program
• Valid Driver's License because driving is an essential function of this position

Required Skills/Knowledge

• Proficient computer skills in MS Office (Outlook, Excel, Word, PowerPoint, etc.) and other operating systems
• Exceptional written and verbal communication skills
• Effective interpersonal communication skills and ability to build relationships with prospective homebuyers