Personal and Commercial Lines Account Manager

Townsend Insurance Group | Danvers MA We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to our clients' needs. We do not work for insurance carriers; we work to serve our customers. We're a growing independent agency on the North Shore seeking a detail-oriented Personal and Commercial Lines Account Manager to support a book of business across Massachusetts, with additional accounts in New Hampshire, Maine, and Connecticut. Position Overview This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team. You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth. Why Join Us Competitive salary with opportunities for performance-based bonuses Family-owned agency with a collaborative, team-first culture where your contributions are valued Supportive leadership that prioritizes open communication, flexibility, and work-life balance Established client base and strong carrier relationships across MA, NH, ME, and CT Opportunity to manage a diverse book with the support you need to succeed Close collaboration with experienced producers and team members who genuinely support one another Long-term growth potential within a stable, community-focused agency Benefits Health, Dental, and Vison Insurance, 401K with employee contribution, 2 Weeks (80 hours) Paid Vacation Time - Accrued, 6 Sick Days Per Year, 2 Personal Days, 9 Paid Holidays, 3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day), 12 Hours of Volunteer Time Position : Personal and Commercial Lines Account Manager Pay : $60,000 to $75,000 Salary Pay type : Exempt Hours : Monday through Friday, 9:00am to 5:00pm Schedule : In Office Location : Danvers MA Key Responsibilities Manage a book of personal and commercial lines accounts, maintaining strong client relationships through consistent, responsive service Respond promptly to client inquiries, service requests, and issues, ensuring a high level of customer satisfaction Review client exposures and existing policies to ensure appropriate coverage while handling frequent policy updates and changes Partner with producers to support new business activity, including quoting, binding, and onboarding of new accounts Provide timely, accurate day-to-day service, prioritizing workload to meet deadlines and service standards Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing Perform regular account reviews with a focus on retention, coverage accuracy, and cross-selling opportunities Qualifications 3-5 years of prior insurance industry experience preferred High school diploma or the recognized equivalent, required Must have an active P and C License Proficient in the use of Windows programs including Outlook, Word and Excel #J-18808-Ljbffr Townsend Insurance Group