Personal Lines Account Manager

Personal Lines Account Manager Location: Middleton, MA | Compensation: $65,000 to $80,000 base salary depending on experience A respected independent insurance agency on the North Shore is seeking an experienced Personal Lines Account Manager to join its team. This role is ideal for someone who thrives in a relationship-driven environment and brings strong technical personal lines knowledge along with a proactive client service mindset. The agency offers a stable book of business, strong carrier relationships, and the opportunity to earn additional commission income through account rounding and personal production. Responsibilities Manage and service a personal lines book of business including auto, home, umbrella, condo, renters, and related policies Handle renewals, endorsements, cancellations, billing inquiries, coverage reviews, and policy changes Market and remarket accounts when appropriate to ensure competitive coverage and pricing Build and maintain strong relationships with clients and carrier partners Identify cross-sell and account rounding opportunities within existing accounts Process new business submissions and renewal documentation accurately and efficiently Maintain detailed documentation within the agency management system Collaborate with producers and internal staff to support retention and client satisfaction goals Qualifications Minimum 5 years of personal lines insurance experience required Massachusetts Property & Casualty license preferred Experience with AMS360 preferred Strong understanding of personal lines coverage and carrier underwriting guidelines Excellent communication, organizational, and client service skills Ability to manage multiple priorities in a fast-paced environment Compensation & Incentives Base salary ranging from $65,000 to $80,000 depending on experience Commission opportunities including: House account rounding: 50% first-year commission Personal business production: 50% first-year commission and 25% renewal commission Comprehensive benefits package Long-term career stability with an established agency Collaborative and team-oriented environment #J-18808-Ljbffr Insurance Staffing