Operations Manager II - Covenant Administration - Midland

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC’s Covenant Administration – Midland organization, you will be based within the PNC Midland footprint. As an Operations Manager II within the Covenant Administration team, this individual will lead a team responsible for identifying, monitoring and enforcing commercial real estate loan covenants but primarily performing customized and complex financial tests. Monitoring performance and working on individuals’ development will be a key responsibility, as well as researching loan documents and problem solving, quality checking the team’s work, updating procedures, training, engagement and collaborating with other team managers as well as departments on key processes. The candidate must be comfortable having difficult conversations as the team will escalation issues to the Operations Manager II for assistance in identifying resolutions. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities Participate in the development of the operations strategy. Execute the operating plan and communicate the strategy to the operations team. Be responsible for two or more functions across one or more sites, or manage a complex product, function or location. Manage managers, supervisors and/or individual contributors. May participate in industry forums. Manage and be responsible for achieving desired business results. Act as a senior point of escalation and resolve exceptions related to complex processes and/or product support. Review and provide oversight on end‑to‑end processes of varying risk and financial value. Interact with customers and/or third parties to drive business results and resolve escalated issues. Provide coaching and development to team members, supervisors and/or managers. Lead staff meetings, communicate the strategic direction and translate it into tactical operating plans. Provide consultation and advice to service partners and customers. Identify and influence strategic improvement initiatives and serve as a representative or project sponsor for the operations group on projects. Develop, review and/or approve standard operating procedures as appropriate. Recommend and/or drive policy improvements. Oversee and/or own the control framework for unit(s) of responsibility. Review transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management. Manage and be accountable for risk mitigation and business resiliency activities and/or strategies. Qualifications Successful candidates must demonstrate appropriate knowledge, skills and abilities for the role. Roles at this level typically require a university/college degree with 3+ years of industry‑relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered. Preferred Skills Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements Results‑Oriented Risk Mitigation Strategies Standard Operating Procedure (SOP) Competencies Decision Making and Critical Thinking Effective Communications Internal Resource Coordination Operational Functions Problem Solving Process Management Standard Operating Procedures Education Bachelors Certifications No Required Certifications Licenses No Required Licenses Benefits Medical/prescription drug coverage with Health Savings Account feature Dental and vision options Employee and spouse/child life insurance Short- and long-term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account; backup child/elder care Adoption, surrogacy and doula reimbursement Educational assistance programs fully paid Robust wellness program with financial incentives Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days per year depending on career level and years of service Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California residents are subject to the California Consumer Privacy Act Privacy Notice. #J-18808-Ljbffr PNC Financial Services Group, Inc.