Help Desk Technician

Help Desk TechnicianManchester, CTEmployment Type: Direct Hire Industry: Information Technology Salary / Pay Rate: $55,000 - $60,000Job DescriptionTitle: Help Desk Technician Location: Manchester, CT (On Site) Salary: $55,000 - $60,000 (+Benefits) About the Role Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users.What You'll DoRespond to support requests via phone, email, and ticketing systemsTroubleshoot Windows workstations, Microsoft 365 applications, and common user issuesManage and update support tickets, ensuring accurate documentation and timely follow-upAssist with account administration, password resets, and user access managementSupport devices, printers, scanners, Wi-Fi connectivity, and other desktop technologiesHelp onboard and enroll devices into endpoint management platformsPerform basic network troubleshooting involving DNS, DHCP, and connectivity issuesIdentify potential security concerns and escalate when necessaryEscalate complex technical issues to senior engineers while providing detailed troubleshooting notesWhat We're Looking For1-3 years of experience in IT support, help desk, desktop support, or a similar technical roleStrong troubleshooting skills in Windows environmentsFamiliarity with Microsoft 365 applications and servicesExcellent customer service and communication skillsAbility to work independently, prioritize tasks, and maintain detailed documentationComfortable supporting users with varying levels of technical knowledgeEagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools