Data Analyst

Introduction


Maryland's new Family and Medical Leave Insurance (FAMLI) program will provide up to 12 weeks of job-protected paid leave for eligible workers to care for themselves or their loved ones in January 2028. Covering 2.6 million workers and 180,000 employers, FAMLI is being built from the ground up as a digitally native, public-facing services-representing a significant modernization of how Maryland delivers benefits. We are currently in the implementation phase of building a services with the reach and complexity of a program like unemployment insurance.


FAMLI's Data and Performance Analytics team is the Division's engine for evidence-based decision-making. This team is responsible for integrating data across all functions-from claims and contributions to customer service and program integrity-to ensure we are meeting our mission with efficiency and accountability. By translating complex datasets into clear, actionable insights, this team provides the visibility necessary to manage a program of this scale and complexity.


THIS RECURITMENT IS FOR CURRENT MARYLAND DEPARTMENT OF LABOR EMPLOYEES.

GRADE


18


LOCATION OF POSITION


Maryland Department of Labor
100 S. Charles Street


Baltimore, Maryland 21201

Main Purpose of Job


The Data Analyst is responsible for the collection, validation, and analysis of operational data for the Family and Medical Leave Insurance (FAMLI) program. The Data Analyst will leverage data from multiple sources, including but not limited to FAMLI's web application and case management system, generating accurate and actionable insights that inform decision-making and monitor progress towards Division goals at all levels, Under the general supervision of the Data Analytics Manager, the Analyst ensures data quality and integrity, collaborates with technical teams and stakeholders, and contributes to a culture of data-driven decision-making across the organization.


POSITION DUTIES

• Collect, clean, and validate data from multiple sources to ensure accuracy, consistency, and reliability;
• Analyze data to identify trends, patterns, and insights that support Division goals and operational priorities;
• Prepare and deliver clear, accurate data analyses and visualizations, and communicate findings effectively through written reports and oral presentations tailored to a variety of audiences;
• Design, build, and update interactive dashboards using business intelligence tools (e.g., Tableau, Power BI, or other relevant platforms) to present real-time and periodic data to managers, leaders, and teams;
• Create recurring and ad hoe reports from Division staff and leadership, ensuring timely and accurate delivery;
• Consistently and clearly document data sources, methodologies, and processes to support transparency and reproducibility;
• Assist in maintaining and monitoring data governance standards, policies, and procedures;
• Support data integration, quality assurance, and process improvements;
• Proactively identify opportunities for improving or addressing gaps in the Division's data management policies and procedures; and
• Other duties as assigned;

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.


Experience: Six years of administrative staff or professional work.


Notes:


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.


2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.


3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.


4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.


DESIRED OR PREFERRED QUALIFICATIONS

• Bachelor's Degree in Business Administration, Computer Science, Data Science, Economics, Mathematics,, Statistics, or similar field
• SQL proficiency, including queries (filtering joins, group by) and basic data validation techniques
• Advanced proficiency in MS Excel/Google Sheets, including pivot tables, VLOOKUP/XLOOKUP, and nested formulas
• Hands-on experience with Power BI, Tableau, or other interactive business intelligence tools to build real-time interactive displays

LIMITATIONS ON SELECTION

THIS RECURITMENT IS FOR CURRENT MARYLAND DEPARTMENT OF LABOR EMPLOYEES.

LICENSES, REGISTRATIONS AND CERTIFICATIONS


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


SPECIAL REQUIREMENTS


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


SELECTION PROCESS


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be placed on the eligible employment list for at least one year and referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.


A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process. Please upload on Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.


EXAMINATION PROCESS


This assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.


BENEFITS


This is a full-time, permanent position and eligible for full State Benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefits" plan)
• Tax-deferred supplemental retirement savings plan (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employee Credit Union

To learn more, Please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS


Please contact: View email address on click.appcast.io for additional information concerning this recruitment. Online applications are strongly preferred. A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process. Please upload a Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.


U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD214 verifying honorable discharge form services prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.


If you are unable to apply online, or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


PLEASE DO NOT FAX EMAIL UNSOLICITED DOCUMENTATION.

Completed applications required documentation, and any required addendums may be mailed to:

Maryland Department of Labor


ATTN: Tiffany Lott-Mallard


100 S. Charles Street Tower 1, 5th Floor


Baltimore, Maryland 21201

For additional information, please contact Tiffany Lott-Mallard via email View email address on click.appcast.io.


The MD State Application Form can be found online.


TTY Users: Call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to out country.