Carrier Account Coordinator

Mexico Capacity Carrier Account Coordinator

The Mexico Capacity Carrier Account Coordinator provides operational support to the Carrier Account Managers and Capacity Development Reps for all cross-border Mexico shipments. This position reports to the Mexico Capacity Manager.

Responsibilities

• Verify shipment data, equipment specifications, site safety requirements (PPE), and border crossing parameters upfront for seamless execution.
• Validate facility constraints, hours of operation, access protocols, site GPS links, designated customs brokers, and port-of-entry routing prior to dispatch.
• Confirm physical trailer parameters, cleanliness, age, and load securement tools (straps, chains, locks).

• Collect, audit, and submit required documentation across US, Mexico, and Canada shipments to prevent border holds.
• Audit commercial invoices, packing lists, and bills of lading for accuracy against international order details.
• Manage regulatory customs documentation, including Pedimentos, Carta Porte data fields, and Canadian paperwork (CCI, PARS/PAPS).

• Drive proactive communication across carriers, shippers, customs brokers, and internal account managers.
• Know precisely when to pull critical updates from vendors and push essential border/dispatch details to brokers and teams.
• Provide ad-hoc shipment information to carriers or route complex inquiries to carrier account managers.

• Maintain an in-depth understanding of full-lifecycle North American cross-border shipment flows to anticipate bottlenecks before delays occur.
• Step in to support direct tracking, tracing, and driver troubleshooting during volume surges, escalations, or coverage gaps.

• Coordinate with carriers to enforce compliance with customer SOPs and manage appointment changes.
• Troubleshoot operational issues directly with carriers, escalating unresolved problems through designated channels to carrier or customer account managers.

• Cross-train across adjacent operational roles to ensure seamless team coverage, performing additional duties as assigned by leadership.

Qualifications

• College Diploma/Bachelor's degree is preferred.
• Fluency in Spanish Required
• Strong computer knowledge or willing to learn; MS Office applications, Google Suite and transportation management systems.
• Strong data entry, customer service and troubleshooting skills.
• Ability to work within a team as well as independently in a fast-paced environment.
• Exceptional conflict resolution and negotiation skills.
• Excellent oral and written communication skills (English and Spanish).
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed.

We are excited to share the base hourly rate for this position is $19.17/hour - $25.56/hour. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities