Service Manager: Lead Teams & Grow Client Relationships

SERVICE MANAGER

Full Time Kansas City, MO, US 5 days ago Requisition ID: 1004 Salary Range: $50,000.00 To $75,000.00 Annually Ready to Lead, Grow, and Make an Impact? Join a Company Where Your Leadership Truly Matters! Ace Imagewear is a family-owned uniform rental company with nearly 90 years of experience serving businesses across the greater Kansas City Metropolitan area. We take pride in delivering reliable, customer-focused service and building strong, lasting relationships with our clients. As we continue to grow, we’re looking for a dedicated Service Manager to join our team—a motivated leader who thrives on building trust, developing others, and driving operational excellence. Position Overview: Reporting to the Service Director, the Service Manager will lead a team of Customer Service Representatives (CSRs), manage key client relationships, and oversee a portion of our delivery fleet. This is a hands‑on leadership role focused on customer satisfaction, team performance, and service efficiency. Key Responsibilities: Customer Relationship Management: Oversee a portfolio of client accounts, ensuring exceptional service and prompt resolution of issues. Team Leadership: Lead, coach, and support a team of 2–5 CSRs; provide ongoing training, mentorship, and performance management. Fleet Oversight: Coordinate daily operations of assigned vehicles and drivers to ensure timely and efficient service delivery. What We’re Looking For: 2–5 years of supervisory or management experience preferred (but not required) Strong organizational and follow-up skills Self‑motivated, goal‑oriented, and committed to continuous improvement Excellent communication skills—both verbal and written Ability to build rapport with team members, customers, and colleagues Proficiency in standard office software (Microsoft Office, etc.) A collaborative, solutions‑focused mindset What We Offer: Competitive base salary with commission and bonus opportunities Medical, dental, and vision insurance Life insurance and long‑term disability coverage 401(k) with company match and profit sharing Paid vacation and time off Opportunities for growth and advancement Work location: in person If you’re ready to lead a team, build lasting relationships, and make a difference in a growing company, we’d love to hear from you. Apply today and take the next step in your career with Ace Imagewear! #J-18808-Ljbffr AAA LAUNDRY & LINEN SUPPLY CO INC