Guest Experience Specialist

Job Description

Job Description

Benefits:

• Free food & snacks
• Health insurance
• Paid time off
• Wellness resources
• Flexible schedule
• Free uniforms
• Training & development

Love connecting with people? Passionate about sales and delivering exceptional customer service?

The NOW Massage Greenwood Village is looking for energetic, guest-focused individuals who thrive in a fast-paced environment and enjoy building relationships. As an Experience Guide , you'll be the first impression of our boutique and play a key role in helping guests prioritize their wellness while growing our thriving membership community.

If you're motivated by hitting goals, creating memorable experiences, and working with a supportive team, we'd love to meet you!

Why You'll Love Working Here

✨ Competitive hourly pay + sales bonuses + incentives

✨ Complimentary massages & employee discounts

✨ Health, dental & vision insurance (full-time)

✨ Paid Time Off (full-time) & Paid Sick Time

✨ SIMPLE IRA with employer match

✨ Ongoing training and career growth opportunities

✨ Beautiful boutique located in The Landmark with free parking

✨ Positive, team-oriented culture where your success is celebrated

What You'll Do

As an Experience Guide, you'll create an incredible guest experience from start to finish while helping grow one of Colorado's highest-performing massage boutiques.

You'll:

• Welcome every guest with warmth and professionalism. 
• Build relationships that turn first-time guests into loyal members. 
• Educate guests on memberships, massage enhancements, retail products, and gift cards. 
• Confidently recommend services that enhance each guest's experience. 
• Schedule appointments, answer phones, and manage guest communications. 
• Resolve guest concerns with empathy and professionalism. 
• Keep the boutique organized, clean, and running smoothly. 
• Open and close the boutique according to company standards. 
• Work alongside an amazing team committed to wellness and exceptional hospitality. 

Who We're Looking For
We're looking for someone who loves people just as much as they love achieving goals.

You'd be a great fit if you have:

• Customer service, hospitality, retail, or membership sales experience 
• A passion for helping people 
• Strong communication and relationship-building skills 
• Confidence asking for the sale and recommending memberships 
• Excellent organizational and multitasking abilities 
• A positive attitude and team-first mindset 
• Basic computer skills and the ability to learn new systems 
• Availability to work evenings, weekends, and some holidays 

What Makes You Successful
Our best Experience Guides are:

• Motivated by sales goals and bonuses 
• Comfortable recommending memberships and enhancements 
• Friendly, outgoing, and confident 
• Calm under pressure 
• Passionate about creating exceptional guest experiences 
• Reliable, coachable, and eager to grow 

Schedule

• Full-Time & Part-Time Opportunities 
• Flexible Scheduling 
• Evening & Weekend Availability Required 

Join One of Colorado's Top Performing Boutiques!

At The NOW Massage Greenwood Village, we're more than a massage boutique—we're a locally owned business committed to creating an incredible workplace where our team members can grow, succeed, and make a difference every day.

If you're looking for a career where you can combine customer service, relationship building, and sales in a beautiful, wellness-focused environment, we'd love to meet you.

Apply today and help us create exceptional experiences—one guest at a time!