Guest Experience Specialist
The NOW Greenwood Village
Job Description
Job Description
Benefits:
- Free food & snacks
- Health insurance
- Paid time off
- Wellness resources
- Flexible schedule
- Free uniforms
- Training & development
- Welcome every guest with warmth and professionalism.
- Build relationships that turn first-time guests into loyal members.
- Educate guests on memberships, massage enhancements, retail products, and gift cards.
- Confidently recommend services that enhance each guest's experience.
- Schedule appointments, answer phones, and manage guest communications.
- Resolve guest concerns with empathy and professionalism.
- Keep the boutique organized, clean, and running smoothly.
- Open and close the boutique according to company standards.
- Work alongside an amazing team committed to wellness and exceptional hospitality.
We're looking for someone who loves people just as much as they love achieving goals. You'd be a great fit if you have:
- Customer service, hospitality, retail, or membership sales experience
- A passion for helping people
- Strong communication and relationship-building skills
- Confidence asking for the sale and recommending memberships
- Excellent organizational and multitasking abilities
- A positive attitude and team-first mindset
- Basic computer skills and the ability to learn new systems
- Availability to work evenings, weekends, and some holidays
What Makes You Successful
Our best Experience Guides are:
- Motivated by sales goals and bonuses
- Comfortable recommending memberships and enhancements
- Friendly, outgoing, and confident
- Calm under pressure
- Passionate about creating exceptional guest experiences
- Reliable, coachable, and eager to grow
- Full-Time & Part-Time Opportunities
- Flexible Scheduling
- Evening & Weekend Availability Required
Join One of Colorado's Top Performing Boutiques! At The NOW Massage Greenwood Village, we're more than a massage boutique—we're a locally owned business committed to creating an incredible workplace where our team members can grow, succeed, and make a difference every day. If you're looking for a career where you can combine customer service, relationship building, and sales in a beautiful, wellness-focused environment, we'd love to meet you. Apply today and help us create exceptional experiences—one guest at a time!
Vacancy posted a month ago
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