Customer Service Representative

Job Description

Job Description

We are looking for a personable and detail-focused Customer Service Representative to support child care provider outreach efforts in Milwaukee, Wisconsin. This Long-term Contract position blends customer support, administrative coordination, and data management to help keep provider records current and useful for families searching for child care services. The ideal candidate brings strong communication skills, a service-oriented mindset, and the ability to stay organized while handling follow-up activities and documentation.

Responsibilities:
• Connect with child care providers through inbound and outbound communication to gather, verify, and update key information.
• Maintain accurate records by entering provider details, interaction notes, and status updates into Excel and other tracking tools.
• Manage assigned outreach lists, prioritize follow-up tasks, and ensure timely completion of communication activities.
• Record all outreach efforts clearly and consistently so information remains organized and accessible for the team.
• Provide day-to-day administrative assistance by supporting team initiatives, preparing documentation, and helping with special projects.
• Deliver attentive customer service during each interaction while building productive relationships with providers.
• Respond to routine inquiries and route issues appropriately when additional assistance is needed.• At least 2 years of experience in customer service, outreach, administrative support, data entry, or a related field.
• Strong verbal and written communication skills with the ability to interact professionally by phone and email.
• Demonstrated ability to deliver high-quality customer service in a call center or high-volume support environment.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Excellent attention to detail and the ability to keep accurate records across multiple systems.
• Strong organizational skills with the ability to manage assigned tasks and follow-ups effectively.
• Experience handling inbound and outbound calls, order entry, or similar customer support activities is preferred.