Automotive Service Advisor

About Ferman Ford Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties, representing 12 brands of automobiles including Ford, Chevrolet, BMW, and more. Location: Ferman Ford - Clearwater, FL Job Type & Schedule Job Type: Full-time Schedule: Monday to Friday, with alternating Saturdays. Closed Sundays Work Requirements Work Location: In person Ability to Commute: Clearwater, FL (Required) Job Description Ferman Ford is seeking an experienced Automotive Service Advisor to join our growing service department. The ideal candidate will be a strong communicator with a passion for customer service and a solid understanding of automotive repair processes. This role is key to ensuring a smooth and professional experience for every customer. You'll work closely with technicians, customers, and management to ensure repairs are completed efficiently, accurately, and to Ferman's high standards. Responsibilities Greet customers promptly and professionally upon arrival Gather customer and vehicle information accurately and create detailed repair orders Clearly communicate customer concerns to service technicians and relay technician findings back to customers Provide transparent cost estimates and explain recommended maintenance or repairs Maintain communication with customers throughout the repair process Review completed repair orders for accuracy and ensure all work has been properly documented Handle warranty and insurance documentation as needed Maintain a professional appearance and provide an exceptional customer experience Qualifications Previous experience as a Service Advisor or Writer required (Ford experience a plus) Strong automotive knowledge and understanding of repair procedures Proven track record of achieving high CSI and customer satisfaction Excellent communication, organization, and multitasking skills Computer proficiency and ability to learn dealership software (CDK, Reynolds, etc.) Positive attitude, integrity, and strong work ethic Valid driver's license and clean driving record Why Join Ferman Ford Long-standing, family-owned dealership group with a strong community reputation Supportive leadership and ongoing professional training Clean, modern facility with state-of-the-art equipment Career advancement opportunities within the Ferman Family of Dealerships Benefits Excellent career growth and advancement opportunities. Paid training and education to achieve and maintain required job certifications. Aggressive Gross Profit based play plan with bonuses 401K with company participation. Comprehensive Health, Dental, Vision, and Life Insurance programs for employees and their families. Short-term & long-term disability insurance available. HSA (Health Savings Account). PTO (Paid Time Off). Employee pricing for new & used vehicles, service, and parts. Equal Opportunity Employer Statement Ferman Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or gender identity. #J-18808-Ljbffr