Software Developer & Product Support

Job Summary:

Compensation: $83,680 - $117,152

The Software Developer and Product Support is responsible for developing, enhancing, and supporting web and mobile applications that deliver intuitive, high-quality user experiences for internal and external customers. This role combines front-end software development, product support, and customer engagement by designing and maintaining application interfaces, dashboards, and data visualizations; integrating solutions with APIs and back-end services; and leveraging modern development tools, including AI-assisted coding platforms. Working closely with product stakeholders, designers, consultants, and customers, this position participates in Agile development processes, oversees testing and feature delivery, provides technical support and end-user training, develops documentation, monitors product performance and user adoption, and helps drive continuous improvements that align technology solutions with business objectives.

Responsibilities/Duties:

• Front-End Application Development
  • Design, develop, test, and maintain front-end components for internal and client-facing web and mobile applications using modern frameworks such as React, Angular, Vue, Dash, Streamlit, or PyQT.
  • Build dashboards, visualizations, and interactive interfaces for data-driven and AI-enabled applications.
  • Support integration of front-end applications with back-end services and REST APIs.
  • Utilize AI coding assistants (e.g., Copilot, Claude, ChatGPT) to accelerate development, debugging, and test writing.

• Product Development & Agile Delivery
  • Participate in code reviews, sprint planning, stand-ups, and estimation while providing and receiving constructive feedback.
  • Oversee testing and delivery of new features, assist in defect resolution, and ensure security and access controls are maintained.
  • Stay current with emerging front-end technologies, trends, and AI/ML concepts, contributing to ongoing UI/UX improvements.

• Cross-Functional Collaboration & User Experience
  • Collaborate closely with consultants, product stakeholders, and designers to deliver seamless, intuitive user experiences.
  • Engage proactively with users and customers to drive product adoption, gather feedback, and advocate for feature enhancements.

• Customer Support & Subject Matter Expertise
  • Act as a Subject Matter Expert (SME) for software solutions, assisting with user training, technical support, and troubleshooting.
  • Develop and maintain documentation and training materials for internal and external audiences.

• Product Monitoring & Business Partnership
  • Monitor product delivery, usage, and service satisfaction.
  • Coordinate with Sales, IT, and Management to support business goals and improve overall product effectiveness.

Leadership Competencies:

• Leads Self:
  • Takes Initiative
  • Communicates Effectively & Candidly
  • Demonstrates Accountability
  • Collaborates
  • Drives for Results

Skills/Abilities

• Programming & Development Skills
  • Working knowledge of Python and JavaScript.
  • Foundational skills in HTML, CSS, and responsive web design.
  • Experience with at least one modern front-end framework such as ReactJS, Angular, Vue, Dash, Streamlit, or PyQT.
  • Familiarity with REST APIs, version control systems (Git), and collaborative software development practices.

• Cloud & Technology Tools
  • Comfortable developing and deploying solutions on cloud platforms such as Azure (preferred), AWS, or GCP.
  • Comfortable utilizing AI coding assistants (e.g., Copilot, Claude, ChatGPT) to support development, debugging, and productivity.

• Professional Competencies
  • Strong communication skills with the ability to work effectively across technical and non-technical teams.
  • Strong collaboration skills in team-based development environments.
  • Demonstrated problem-solving and analytical abilities.
  • Passion for software development and emerging AI technologies.
  • A user-centered mindset with strong attention to detail and product usability.
  • Excellent customer engagement and advocacy skills.
  • Enthusiasm for tackling technical challenges and building impactful, user-friendly applications.

Education/Experience:

• Bachelor’s degree in Computer Science or a related technical field, or equivalent experience.
• 1–3 years of professional experience in front-end or full-stack development (internships, academic, or project-based experience considered).
• Exposure to mobile development concepts, including native iOS/Android or cross-platform frameworks, is a plus.

One of the core values at IDI is Family, and it shows in our benefits! From health coverage (medical, dental, vision) to a 401(k) with a company match, we take care of our team members. Enjoy paid time off for vacation and holidays, plus perks like life and disability insurance and an employee assistance program to support you when you need it most. We know that benefits are an important part of your compensation package, so we’ll share full details on eligibility and benefits during the hiring process.