HVAC Account Manager

Opportunity Profile
Location: Minneapolis, MN
Position Title: Service Account Manager

The Opportunity:
This is a high-impact, front-line revenue driving role within a growing service division. The Service Account Manager will play a pivotal role in both protecting and expanding recurring revenue streams through preventative maintenance agreements, while also actively hunting for new business opportunities. This is not a passive account management role. Success is directly tied to effort, initiative, and the ability to build meaningful, trust-based relationships with clients while consistently uncovering new opportunities for growth.

The individual stepping into this role will inherit a portion of an existing client base but will also be expected to aggressively develop new business through cold calling, relationship development, and identifying new service opportunities. They will serve as the primary point of contact for clients, managing everything from invoicing concerns and service issues to contract renewals and small project opportunities, ensuring a seamless experience that drives retention and satisfaction.

With a strong and established service infrastructure, including a team of approximately 30 technicians and dedicated dispatch support, the Service Account Manager is supported operationally while remaining accountable for commercial outcomes. This role offers significant upside for a motivated, driven professional who thrives in a fast-paced, performance-driven environment where effort directly translates into earnings and career growth.

The Company:
The organization is a well-established and growing business with approximately 75-100 employees and annual revenues around $33 million. Founded in 2010, it has experienced steady growth, driven by a collaborative culture and strong service capabilities.

The service department alone generates approximately $12 million in annual revenue and continues to expand, creating opportunities for new hires to step into meaningful roles with immediate impact. The business operates with a structured and scalable service model, including technicians, dispatchers, project management support, and account management resources working cohesively to deliver high-quality service to clients.

The company differentiates itself through its culture built on trust, loyalty, and collaboration. Employees are encouraged to work together both professionally and socially, with a strong emphasis on team-building and maintaining a positive, engaging workplace environment.

The Boss:
The role reports into the service leadership team, led by an experienced Service Manager who has grown within the organization over more than a decade. Progressing through multiple roles, from the field to estimating to project management, this leader brings a well-rounded perspective and deep understanding of what drives success.

Known for a laid-back and collaborative management style, the leadership team fosters an environment where employees are empowered to take ownership of their work while being supported by a team-oriented culture. The leadership approach emphasizes trust, open communication, and professional growth, creating an ideal setting for someone who wants mentorship without micromanagement.

The Position:
The Service Account Manager is responsible for managing a portfolio of existing clients while actively developing new business. This includes maintaining high levels of customer satisfaction, driving renewal of service agreements, identifying new revenue opportunities, and coordinating closely with internal service teams to ensure successful execution. The role combines elements of outside sales, account management, and operational coordination.

Essential Functions (Other duties may be assigned):

• Manage and retain an assigned portfolio of service clients, acting as the primary point of contact
• Develop new business through cold calling, relationship building, and identifying service opportunities
• Drive preventative maintenance agreement sales and renewals
• Handle customer concerns including invoicing, complaints, and service-related issues
• Coordinate with service and operations teams to ensure successful delivery of services
• Collaborate across departments to identify growth opportunities
• Prepare proposals, quotes, and estimates for small projects and repairs
• Manage collections and ensure timely resolution of account-related issues

Qualifications:

• Strong sales orientation with a "hunter" mentality and ability to generate new business
• Mechanical aptitude or industry knowledge preferred
• Demonstrated drive and sense of urgency in a performance-based environment
• Ability to manage multiple client relationships while pursuing new opportunities
• Excellent communication and relationship-building skills

Education and Experience:

• Minimum 3-5 years of mechanical service or facility services industry experience
• Prior account management and/or outside sales experience preferred
• Proficiency with Microsoft Office and standard business tools
• Ongoing professional development and industry knowledge maintenance required

Competencies:

• Relationship-driven mindset with strong customer focus
• Self-motivated with high levels of initiative and accountability
• Strong communication skills, both written and verbal
• Ability to collaborate effectively across teams and departments
• Sense of urgency and results-oriented approach
• Alignment with company values, mission, and culture

Work Environment:
This is a fast-paced, high-energy environment with little downtime during the day. The role requires consistent activity, including client interactions, business development efforts, and internal coordination. The culture is highly collaborative and team-oriented, with opportunities to engage in team-building activities and build strong internal relationships.

Compensation:
The compensation structure is designed to reward performance and drive results, with a combination of base salary and commission tied to sales outcomes. Additional benefits support employees with tools and resources needed to succeed, reinforcing a performance-driven yet supportive work environment.