Analyst, EUC

Overview Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. The EUC team is responsible for supporting all hardware, software, and technology used by in‑office and remote users to execute their daily responsibilities. Our end users span multiple businesses at ICE, so we collaborate with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency. Responsibilities Onboard and train new internal and external users in ICE’s environment Support and advance the global corporate computing environment Support hardware, software, and network needs for Windows, Mac, and virtual environments Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management Deploy hardware and software, including desktop and laptop imaging software and VoIP Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) Support broker and trading floor technology (New York based EUC analysts only) Knowledge and Experience Bachelor’s degree in Computer Science, MIS, CIS, or related field Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting Experience with networking technology such as Cisco and Juniper Experience with Windows OS, Mac OS, and Microsoft Office Suite Knowledge of scripting and PowerShell preferred Experience in an exchange, trading facility, or financial services environment Strong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #J-18808-Ljbffr ICE