Automotive Service Advisor - Knoxville, TN Metro Area

Service Advisor Position

Great careers are grown at CAR FIX! CAR FIX isn't just another employer. Our team members' time, effort and talents are all important to our mission: providing the highest-quality auto service the great state of Tennessee has to offer. That's why we strive to create a workplace where auto technicians can achieve their highest potential. Whether you're an aspiring mechanic or already a seasoned master, CAR FIX offers the mentorship, ongoing education, and hands-on experience you'll need to keep propelling yourself forward. There are no dead end jobs at CAR FIX only paths to success. We grow careers!

Great people wanted. Skill. Passion. Enthusiasm. If these are your strengths, then CAR FIX's values will fit you like your favorite pair of coveralls. We give auto technicians the tools they need to succeed and that goes well beyond wrenches and ratchets. We provide a supportive environment where you can do your best work. We reward mechanics who treat our customers the way the Golden Rule says to. We nurture talent and offer ample opportunities for career advancement. If you're driven, committed, and eager to continue expanding your skills, then we encourage you to apply to join the CAR FIX team today!

Great workplaces provided. Exceptional auto service cannot exist without an exceptional auto shop. That's why all twelve of our locations are clean, safe, organized, and thoroughly optimized for efficiency. Our well-maintained and fully equipped workshops enable our auto technicians to deliver results they take genuine pride in: just one more reason why the CAR FIX colors have come to stand for excellence throughout East Tennessee. In no uncertain terms, CAR FIX will give you the tools for success!

Great benefits offered:

• Competitive wages
• No weekend shifts
• Vacation time
• Paid holidays
• Paid time off
• Retirement plan
• Ongoing training
• Medical, dental & vision insurance

The Service Advisor (SA) position will provide customer service support and act as a liaison between the technician and the customers. Daily job responsibilities will include greeting and assisting customers, working directly with the Store Manager to determine daily tasks and maintain lobby and shop areas as needed. This position is full-time. It is the responsibility of all employees to keep their work environment clean and safe.

Requirements:

• You are the face of the business to our customers.
• Working in line with our shared values of honesty, integrity, and transparency.
• It is expected that through "on-brand" actions you will drive the car count and ARO needed to provide yourself and your teammates with an exceptional standard of living.
• We fully expect you to have a contagious positive attitude on a daily basis and uncover opportunities to provide unrivaled experiences to our customers. We expect you to treat every customer as if it were your own, regardless of if you are the advisor or not. We have a "whatever it takes" stance on customer service and expect that you ensure each customer you touch leaves happy. This requires building trust with our customers through great communication, updates, upholding promises, and putting the needs of the customer first.
• Strive to exceed store goals
• Build and maintain great employee morale
• Know every employee on a personal level
• Review sales daily, weekly, monthly