Senior Client Success Manager

Requirements 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm , Ability to think like and speak the language of brands and customer insights teams , Significant experience developing and winning pitches and leading complex projects at enterprise clients , College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful) , Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support , An analytic mindset with the ability to synthesize data (Excel required, Python a plus) , Excellent attention to detail and quantitative reasoning skills , Excellent project management: able to self-manage and prioritize , Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means) What the job involves Swayable is looking for a high-performing, fast-learning, and energetic Sr. Client Success Manager to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team , As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data , In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission , Build strong relationships with our enterprise clients, including in person , Lead the development of strategic pre-testing programs for major accounts , Advise clients on designing and interpreting content tests , Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed , Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform , Ensure client satisfaction, added value, continued usage , Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio , What You'll Gain: , Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures) , (Client) Leadership skills , Development and project management of cutting-edge programs as part of digital marketing transformation , Exposure to cutting edge technology and research methodology through the Swayable Platform , Insight into content creation and messaging techniques that influence modern day marketing , Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales , Comfort with advanced data analytics, synthesis, and storytelling , You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business , This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group) , We are the primary interface between our clients and the product , We have a strong team culture with an emphasis on professional development , We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives , Our team operates as a support network, where we regularly step in to help each other out #J-18808-Ljbffr