Referral Coordinator

Job Description Job Description Position Summary 1st Choice Healthcare is seeking a detail-oriented and organized Referral Coordinator to support patient care at our Walnut Ridge clinic.
The Referral Coordinator is an integral member of the care team and is responsible for coordinating patient referrals to specialists, diagnostic facilities, and other healthcare providers. This role ensures accurate patient demographic and insurance information, obtains required pre-authorizations, and tracks referrals to support timely appointments and continuity of care. The Referral Coordinator must demonstrate excellent organizational, written, and verbal communication skills and maintain strict confidentiality while working with sensitive patient information. A professional appearance and demeanor are expected when interacting with patients, families, visitors, and clinic staff.
About 1st Choice Healthcare At 1st Choice Healthcare , we embrace patient-centered care and are committed to providing high-quality medical services to our community. We encourage patients to take an active role in their healthcare and believe strongly in preventive care and health education.
1st Choice Healthcare is a non-profit, Joint Commission–accredited, Federally Qualified Health Center (FQHC). We proudly serve all members of our community, especially those who may face barriers to accessing care. Our organization is founded and governed by the community we serve.
Key Responsibilities Coordinate and manage patient referrals to specialists and external healthcare providers

Ensure complete and accurate patient demographic and insurance information

Obtain required pre-authorizations and referrals from insurance carriers

Track, follow up, and document referral status to ensure timely completion of services

Communicate effectively with patients, providers, insurance companies, and external offices

Maintain accurate documentation within the electronic health record (EHR) system

Adhere to HIPAA, organizational policies, and regulatory requirements

Qualifications High school diploma or GED required

Previous experience in a medical office or healthcare setting preferred; referral coordination experience strongly preferred

Proficiency with electronic health records (EHR) and healthcare software systems

Strong organizational skills with high attention to detail

Excellent written and verbal communication skills

Ability to multitask and work efficiently in a fast-paced environment

Ability to lift and carry up to 25 pounds

Additional Requirements This is a Safety Sensitive position; use of a Medical Marijuana card is prohibited in accordance with Act 593

Facial piercings are not permitted

Equal Opportunity Employer