PICU Clinical Support Coordinator

Clinical Support Coordinator MS

The Clinical Support Coordinator supports high quality, patient-centered care by directing and providing feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Coordinator supports multiple units, providing direction, education, and accountability on the hospital's standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.

Essential Job Functions:

Quality:

• Performs rounds on each nursing unit, continuously observing, evaluating and assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
• Provides feedback and mentoring on patient assessments and care planning.
• Provides assistance with performing or troubleshooting specific skills.
• Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.
• Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
• Fosters teamwork and contributes to achievement of team goals.
• Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
• Shares knowledge/expertise and assists co-workers.

Service:

• Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.
• Directs and ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
• Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.
• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

People:

• Serves as a mentor and direct support for nursing colleagues.
• Fosters teamwork and contributes to the achievement of team goals.
• Provides input and recommendations for discipline for those nurses within the scope of support.
• Provides input and participates in performance evaluations for those nurses within the scope of support.

Growth:

• Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
• Encourages physician engagement by elevating care of the workforce and mitigating escalations.

Finance:

• Assumes personal accountability for work time.

Other:

• Performs other duties as assigned.
• Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."

What qualifications you will need:

• Bachelors Degree in Nursing is Required
• Masters Degree in Nursing or related field is Preferred
• 2+ years experience as an RN is Required
• 1+ years experience in a leadership role is Preferred
• 1+ years experience as a preceptor is Preferred

Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America.

As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We've recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Clinical Support Coordinator MS opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.