Relationship Specialist

Job Description

Job Description

Relationship Specialists are responsible for providing a complete range of services to Valley First Credit Union members including processing member transactions, opening/closing accounts, responding to loan inquiries, and assisting with functions relative to the daily operations of the Branch.

The Relationship Specialist works with members to identify needs and explain products/services with the goal of converting service opportunities into a relationship building events, provides solutions to satisfy members' financial needs, opens new deposit accounts, accepts consumer loans applications, and handles member deposit transactions. This position will also cross-sell or refer consumer, business, investment and mortgage products and services as well as service existing account relationships.

• Assesses and handles consumer member banking needs in a timely and professional manner.
• Opens and services accounts, processes consumer loan applications, and identifies cross-selling opportunities for new and existing members.
• Contacts potential and existing members to development new business by promoting Valley First services with the goal of expanding relationships and branch profitability.
• Maintains current knowledge of the credit union's products, services, and promotions as well as competitor's products.
• Displays exceptional member service and sales skills, internal service and partnership skills, and a professional attitude.
• Processes teller transactions in an accurate and timely manner (e.g., deposits, withdrawals, payments, transfers, check cashing, negotiable instruments)
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Provides support to all assigned areas of branch operations where service or assistance is needed.
• Makes sound judgements regarding member service and risk to the credit union, effectively balances both. Understands when to escalate a problem or situation to management for resolution.
• Looks for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent member service.
• Seeks out ideas to improve processes that will improve the member's experience and communicate those ideas to Branch Management
• Maintains accuracy and compliance in all account documentation.
• Minimizes risk of losses, including cash differences and other controllable losses. Ensures proper coverage of adherence to dual control.
• Maintains current knowledge of all Federal and State laws and regulations, along with the credit union's policies and procedures.
• All other duties assigned.

Pay Range and Schedule:

• This position is a Tier 6, with a pay rate ranging from $22.00- $27.00 per hour
  • The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
  • The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
  • This position is full-time, regularly scheduled 40 hours per week 
• Schedule will be based around branch's hours of operation, which are as follows:
  • Monday to Thursday- 9am to 5pm
  • Friday- 9am to 6pm
• Flexibility to occasionally work early or late hours, typically with advance notice

Education, Experience & Skills

• High School Diploma or Equivalent
• 1+ years of account opening and maintenance experience.
• Previous consumer lending experience preferred.
• One year of cash handling and customer service experience.
• Dependable, organized team play with a positive attitude.