Jurisdiction Review Unit Analyst (Investigator V)

Mission MISSION: The Texas Education Agency (TEA) will improve outcomes for all public‑school students in the state by providing leadership, guidance, and support to school systems. Core Values We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. We are People‑Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students. We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students. We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them. Salary guidance: New hires, re‑hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification, offers will be commensurate with the candidate’s experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role. The maximum salary range is reserved for candidates that far exceed the required and preferred qualifications for the role. Position Overview The Texas Education Agency’s Office of Governance (OG) is driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core workstreams—Field Support and Compliance & Investigations—focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high‑quality education. The Division of Compliance and Inquiries plays a vital role in supporting accountability and integrity across Texas schools. This team manages and responds to written complaints from a wide range of stakeholders, including parents, educators, students, vendors, and public officials, ensuring concerns are addressed thoroughly and with care. The Jurisdiction Review Unit Analyst plays a pivotal role, reviewing complaints, determining appropriate next steps, and collaborating with the investigative team as needed. This role involves direct communication with constituents and school personnel, and requires sound judgment, autonomy, and a commitment to upholding the values of the Office of Governance. Flexible work location within the state of Texas may be considered for qualified candidates. Application Requirements: A résumé and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered. Applicants who are strongly being considered for employment must submit to a national criminal history background check. Essential Functions Jurisdictional Review: Review complaint allegations to determine TEA authority under state and federal law, including but not limited to the Texas Administrative Code and Texas Education Code. Risk Assessment and Analysis: Identify potential risks of the allegation(s) and the relative severity of each alleged violation. Customer Service and Stakeholder Collaboration: Ensure all correspondence, internal memorandums, and documentation related to complaints are processed timely and accurately, in compliance with FERPA and other applicable laws and regulations. Cross‑Divisional Collaboration: Partner with internal investigative units and general counsel to identify and implement actions necessary to ensure compliance. Process Improvement Supervision: Collaborate with colleagues and unit managers to develop and refine policies and procedures that support the team’s strategy, including partnering with other agency divisions to develop and share techniques, resources, and best practices. Qualifications Minimum Qualifications Education: Graduation from an accredited four‑year college or university. Experience: At least four (4) years of experience in complaints processing, conducting investigations, facilitating dispute resolution, performing compliance monitoring or working in a Texas public school setting as an administrator or classroom educator, and/or in ESC administration. Substitutions: An advanced degree may substitute for two years of required experience. Other Qualifications Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military. Working knowledge of state and federal laws and regulations pertaining to misconduct, criminal and administrative investigations, and confidentiality, including the Texas Penal Code, Texas Education Code, Texas Family Code, Texas Administrative Code, and FERPA. Working knowledge of statutes, rules, regulations, policies, and procedures concerning special education. Experience with complaint resolution policies, conflict and dispute resolution procedures, compliance monitoring, and/or report writing is preferred. Experience with risk mitigation is preferred.Superior verbal and written communication skills with the ability to effectively engage with diverse individuals and stakeholders and contribute to a collaborative, results‑oriented team environment. Extensive problem‑solving skills that result in identifying challenges, gathering and analyzing facts, evaluating alternatives, and implementing best‑fit solutions. Excellent time management and organizational skills with the ability to prioritize and complete multiple and competing projects or priorities simultaneously. Desire to self‑reflect, give/receive feedback, and continuously improve. Willingness to work as a contributing member of a team and foster positive and effective working relationships with a variety of individuals (including executive leadership) and groups, internal and external to TEA. Experience in the education sector is preferred. Bilingual proficiency in Spanish preferred. Equal Opportunity Employer As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference. To review the Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces to each job classification series in the State’s Position Classification Plan (provided by the State Auditor's Office), please access the Military Crosswalk (occupational specialty code) Guide and click on the military “occupational category” that corresponds with the state classification in this job posting title. This position requires the applicant to meet Agency standards and criteria which may include passing a pre‑employment criminal background check, prior to being offered employment by the Agency. To learn more about working at TEA, including hiring timelines, process details, and candidate resources, please visit the Employment at TEA page. **No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted. Please add "View email address on click.appcast.io" and "@tea.texas.gov" to your safe senders list to ensure you receive email notifications from our talent acquisition team and/or hiring division regarding your candidacy.** #J-18808-Ljbffr Centralized Accounting and Payroll/Personnel System