Director of Client Services (Remote)

Overview

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Responsibilities

Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance
Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance
Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
Manage team members by conducting regular 1:1’s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
Engage in ongoing educational opportunities on product releases, updates and system functionality
Qualifications

8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
Bachelor’s Degree in Management, Communication or similar field preferred
Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
Highly motivated, confident, energetic and must possess a positive attitude
Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
You must be a resourceful and creative problem solver — constructively working with team members to find solutions
Tech savvy — must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
Desire to learn about the newest cutting edge technology and passion for continuous learning
Availability to travel up to 15%
Compensation & Benefits

The pay range for this position is 80K to 154K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
Other Compensation: This role will be eligible to participate in the annual bonus plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here:
Equal Opportunity

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#J-18808-Ljbffr