Bilingual Intake Specialist - St. PJ's Children's Home

Intake Specialist

The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Under the general direction of the Lead Case Manager, the Intake Specialist is responsible for coordinating and implementing intake services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR Policy. The Intake Specialist must be on-call based upon programmatic needs to ensure that the intake process is completed for each UAC placed at St. PJ's. The Intake Specialist promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

Position Responsibilities:

• Managing of the UAC Portal Capacity to ensure accurate counts of UAC in care, UAC pending placement, and closed beds;
• Responding to incoming placement confirmation emails and/or calls in a timely manner;
• Working collaboratively with ORR intakes to ensure that the UAC referral process is conducted;
• Communicating information about incoming UAC to program staff and keeping them aware of arrival dates/times;
• Conducting intake interviews and orientation, and assessing client needs and strengths;
• Complete intake and orientation interviews and process within required timeframes;
• Assisting with case manager assignment to ensure all UAC are effectively assigned within the allotted time frame;
• Completing documentation in the UAC case file and entering required information in the UAC portal within required timeframes;
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed;
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees;
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled;
• Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy;
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage;
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays;
• Demonstrating proficiency in knowledge of agency policy, TDFPS Minimum Standards and ORR Policy;

Must be sensitive to the service population's cultural and socioeconomic characteristics.

• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others;
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information;
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory;
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization;
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Other duties as assigned.

Competencies:

Adaptability Ability to adjust to changing conditions and remain committed to excellence.

Advocacy Ability to support and engage in behavior that addresses systemic barriers and issues facing others, which may take place in a fast paced environment.

Teamwork Ability to listen and respond constructively with others fostering collaboration and team success.

Communication Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of communication and to diverse audiences. (Verbal and/or written)

Thorough Ability to provide great care and attention to detail, while meeting deadlines.

Requirements:

Minimum Qualifications:

• Education Bachelor's degree in behavioral science, human services, social services or related field.
• Experience Child welfare and/or case management experience is strongly recommended.
• License and Credentials Reliable transportation, valid driver's license, valid vehicle insurance

Able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children; Varicella: two doses of varicella vaccine (at least 4 weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from healthcare provider verifying previous infection. MMR: two doses of MMR vaccine (at least 4 weeks apart) OR titers indicating immunity to all three diseases DTaP or TDap: Complete primary vaccination series. If primary vaccination series completed in childhood, one TDaP dose in adulthood. Influenza: one dose annually during flu season.

Minimum Knowledge and Skills:

• Computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) and a variety of web-based database systems, managing files and records, designing forms and other office procedures and terminology;
• Strong analytical and organization skills and abilities;
• Must be able to read and interpret policy, procedures and standards;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills;
• Must be able to remain calm and composed in crisis situations;
• Bilingual: Fluent in English/Spanish with regards to reading, writing, speaking, and comprehension of the spoken language

Travel Requirements: Travel requirements for the position includes 0% local and 0% overnight.

Physical Requirements:

The position requires the following physical demands in the frequency noted. C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time) F = Frequently (From 1/3 to 2/3 of the time) R = Rarely (less than on hour per week)

Physical Demands Frequency Physical Demands Frequency

Lifting up to 10 pounds F Reach above shoulder height F

Sitting F Reach below shoulder height F

Walking F Driving F

Running O Stooping F

Standing F Pushing F

Bending waist (forward or sideways) F Pulling F

Balancing F Talking F

Squatting F Hearing F

Climbing F Crawling O

Repetitive motions F Other:

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

St. PJ's Children's Home is an Equal Opportunity Employer. To view this and other employment opportunities please visit The Archdiocese of San Antonio website at . You must apply through the website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.

Archdiocese of San Antonio