Bilingual Outbound Call Admissions Specialist

Job Description

Job Description

SUMMARY OF THE JOB:
The Admissions Contact Center Specialist position supports university-wide enrollment efforts for both the on ground and online programs by providing a high volume of recruitment-related call and email support to prospective students. The Admissions Assistant will also be required to display the highest levels of personal integrity and intelligence.

• Utilize various forms of communication to contact prospective students.
• Deliver approved phone script to prospects and in order to better serve interested prospects in their application process, transfer to an Admissions Professional.
• Identify and overcome objections faced, while keeping the prospects best interest a top priority.
• Provide excellent customer service; build excitement and rapport with potential students.
• Accurately document all outgoing/incoming prospect activity within Campus Vue CRM (Customer Relationship Management Program).
• Make a minimum number of outgoing calls/activities in order to meet or surpass productivity metrics.
• Demonstrate desire to succeed within a team environment.

OTHER FUNCTIONS:

• Display records of achievement in a fast-paced environment.
• Able to show exceptional social and customer focused skills.
• Detail oriented and highly organized.
• Display strong ability to effectively interact with staff and faculty.
• Proven ability to work in a team environment and confident in interacting with prospective students.
• Actively participate in student mentor program.

PROFESSIONAL/PUBLIC ACTIVITIES:

• Mandatory Participation in the Hallmark Character Program: All employees are required to actively engage in this program to embody and promote our core values.

KNOWLEDGE/ SKILLS/ABILITIES:

• Possess exceptional telephone and face-to-face communication skills.
• Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
• Establish a commitment to business ethics and compliance with regulatory rules.
• Ability to multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
• Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

QUALIFICATIONS AND EXPERIENCE:
PREFERRED:

• Minimum of an Associate Degree from an accredited college/university.
• Call center & sales experience.
• Fluent in Spanish.

REQUIRED:

• High School Diploma.
• Must have excellent attendance.
• Must have excellent customer service skills.
• Ability to work afternoons, evenings, and occasional Saturdays.