IT Support Technician

Description Our client is looking for a Technician to join their team. Candidates will be working on DMAC duties, Differentiated, Moves, Adds and Changes. Candidates may work evening and weekends in addition to their 40 hours a week as needed. Must be open to overtime. Ideal candidates should have experience performing moves, disconnects and reconnects. This is a hardware based role supporting moves, adds, changes, imaging, migrations and coordination of large move projects. There is also some administrative functions to this job as they have to document their work and follow up with emails to users regarding updates to projects. Candidates must have good customer service and written and verbal communication skills. Must be team player! Additional Information: 2 plus years of Technology Move, Add, Change coordination and/or fulfillment experience in a financial markets environment. Client interfacing position requires customer service and the ability to respond to email and telephone inquiries. Coordination responsibilities involve procurement of systems access, engagement of vendors for telephony and data ensuring installations by target date through multiple request management tools. Fulfillment responsibilities involve basic PC & hardware deployments including but not limited to PC builds, installations including disconnect and reconnect, moves, adds and changes. A+ certification a plus. Environment is fast paced and the ability to adapt to changing business needs while remaining detail focused is critical. Technologies may include, but not limited to Windows 10,11, Microsoft Office Suites, O365 They will use the Remedy Service Request Management ticketing environment. Work Environment: Fast Paced environment. Deadline intensive, Business Casual dress. Great opportunity to gain experience at a large investment bank. Administrative functions, candidates are required to document their work and update logs, update assets, status reports on open requests and status or tasks. They will also be responsible for documenting a log for their timesheet in excel and then the Fieldglass tool. Skills Support, Windows 10, Install, Customer service, Windows, Hardware, Troubleshooting, Deployment Top Skills Details Support,Windows 10,Install,Customer service,Windows,Hardware Additional Skills & Qualifications see job specs Experience Level Intermediate Level Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefitsEmployee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Aug 31, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.