Veterinary Receptionist

Join Our Team At Peavine Animal HospitalPeavine Animal Hospital is a dynamic veterinary practice in north Reno, Nevada dedicated to providing high-quality care while prioritizing team support, empowerment, and professional development. Our modern facility features advanced equipment and offers a wide variety of services including general practice, urgent care, soft tissue surgery, and orthopedics.We believe veterinary care is at its best when our team members feel supported and valued. That's why we emphasize mentorship, skill development, and building confidence in our technicians and doctors alike. With every case, we take the time to educate our clients, ensuring they feel informed, confident, and connected to their pet's health journey.What Sets Us ApartEducational Focus: Deep commitment to both client education and team developmentModern Facility: Advanced equipment in a contemporary veterinary settingDiverse Medicine: Engaging caseload from wellness visits to complex surgeriesTeam Recognition: Quarterly team-building events and employee recognition programsResponsive Leadership: Management that actively listens and implements feedbackJoin us in north Reno to build lasting client relationships rooted in trust, empathy, and excellence while developing your skills in a supportive environment designed for both professional growth and workplace satisfaction.About This RoleAs a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.What Success Looks LikeCreating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.What Makes You a Great FitProviding a welcoming and professional first impression by greeting every client with efficiency and warmthAbility to multi-task and attend to multi-line phone systems and veterinary programsProficient in handling high volume, high stress cases while maintaining professionalismEfficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation callsMaintaining any required documents or medical recordsUpholding rigorous hospital standards for cleanliness and organizationAccurately handle deposits and financial transactions from clientsAccurately educate clients on veterinary services and best practices for animal careEducation & ExperienceHigh School Diploma/GED or equivalent requiredAt least one year of customer service experience in an animal hospitalFamiliarity with veterinary terminology and protocolsManage cash handling and financial transactionsHow We'll Support YouPSA: Due to our limited parking availability, we're offering Uber Business to cover rides to and from home for scheduled shifts. Additionally, you will receive a $15 daily stipend through payroll for each day you use the service. Below is our other benefits we offer:Competitive Pay: $17.00 - $18.00 per hour, commensurate with experienceComprehensive Benefits: Health, dental, and vision insurance, plus 401k with company matchGrowth Opportunities: Continuing education and professional development supportWork-Life Balance: PTO and mental health assistancePerks: Employee discounts on services, a scrub allowance, and a referral programA Welcoming Team: We're a hard-working and collaborative team where your voice matters!EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.