AI CRM Solution Engineer — Pre-Sales

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Overview Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here ambition meets action. Tech meets trust. Innovation isn’t a buzzword—it’s a way of life. The world of work is changing, and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. We are hiring a Solution Engineer who will collaborate across business segments and verticals—from Financial Services to Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector and others. Applications for this position will be accepted on an ongoing basis. Responsibilities A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts, partnering with clients and collaborating with internal team members and C-level contacts to drive consensus on multi-product solutions across Salesforce product lines. Work on assignments that include business development, operations and IT strategy, and executive-level product demonstrations, acting as a trusted advisor to drive innovative solutions and improve business performance. Business Problem Solving: take ambiguous and complex business challenges, research and assess the situation, define the problem, drive innovative ideas, identify opportunities, and recommend practical next steps. Innovation Management: focus on the client’s decision‑making process by evaluating solution options, communicating effectively, and driving consensus among key collaborators; help clients develop new decision frameworks and governance processes to deliver lasting value. Connect Experiences: demonstrate through software demos and rapid prototyping how connected experiences come to life with Salesforce solutions, delivering executive-level demos, building future-state customer journey strategies, and creating long‑term IT roadmaps. Solutioning: assist the customer, Account Executive, and Professional Services team with discovery, analysis, and recommendation of strategic solutions, delivering transformational pitches based on live product demonstrations and validating solutions that address each customer’s unique challenges. Discover customer business needs, positioning the best Salesforce solution to achieve those objectives. Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas, showing how Salesforce will accelerate strategies and create a path to value. Convey a deep understanding of the customer’s architecture as it relates to Salesforce solutions. Orchestrate and lead cross‑functional solutions guides, aligning them with the opportunity strategy. Develop and deliver the customer experience story aided by Salesforce technologies. Participate in all appropriate product, sales, and procedural training and certifications to maintain the knowledge essential for success. Travel as required based on territory alignment and region. Required Qualifications B.S. in Computer Science, Software Engineering, MIS, or equivalent relevant experience. Knowledge of relational databases, web technologies, and related applications. Solid oral, written, presentation, collaboration, and interpersonal communication skills. Ability to work as part of a team to solve technical problems in varied political environments. Minimum of 4 years of professional experience. Preferred Qualifications Salesforce certifications. Previous experience as a solution/sales engineer for a CRM company or similar technology. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all, creating an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit, and the same applies to compensation, benefits, promotions, transfers, workforce reductions, recall, training, and education. In the United States, compensation will be determined by location, job level, knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. For New York-based roles, the base salary range is $95,060 to $261,170; for Colorado, $86,380 to $237,370; for Washington, $95,060 to $261,170; for California, $95,060 to $261,170; for Illinois, $95,060 to $261,170; for Massachusetts, $95,060 to $261,170. #J-18808-Ljbffr Centaur Labs