Cards & Payment Services Specialist

Join to apply for the Cards & Payment Services Specialist role at Cornerstone Community Financial Credit Union This position involves day‑to‑day card service operational tasks such as monitoring, analyzing, reporting and making recommendations on all card portfolios and inventories, working with members and team members to resolve card‑related issues, and supporting other CCF payment service platforms including Bill Pay, Zelle, Remote Deposit Capture, and loan payment platforms. Pay Range Base pay: $20.00/hr – $24.00/hr. Actual pay will be based on skills and experience. What You'll Do in This Role Research member situations and issues relating to cards and/or payment services, collaborating with internal departments as necessary, to resolve concerns and uncover root causes. Perform operational activities for the VISA credit and debit card programs, reviewing and reporting card inventory, production reports, and services hosted by the card processor, and providing regular status updates for projects and tasks. Investigate, research, and process debit/ATM disputes meeting required time frames. Partner with the Risk Management team to process cases related to card services, including CAMS alerts, cardholder disputes, chargebacks, and arbitration processes, and recommend and coordinate fraud and card service training. Process daily payment services, including Zelle, RDC, Bill Pay, and wallet tokenization. Provide outstanding service to all members online and offline, aligning with CCF’s vision, mission, and service promises. Comply with company policies, applicable laws and regulations such as the Bank Secrecy Act, the Patriot Act, and OFAC. What You'll Bring to CCF Six months to two years of similar or related experience. High school degree or GED. High level of trust, credibility and diplomacy. Ability to handle sensitive and confidential dialogues with members, team members and vendors. Strong oral and written communication skills. Excellent organizational, prioritization and attention‑to‑detail skills. Proficiency in Microsoft Word, Excel, Outlook. Working knowledge of credit policies. Basic mathematical skills and calculator proficiency. Multitasking between multiple systems to assist members. Strong customer service skills, able to handle difficult interactions. The Perks of Being Part of CCF When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook‑off, we celebrate achievements and build connections. Competitive Base Compensation : Eligibility for performance‑based incentives. Paid Time Off : PTO and 13 paid company holidays. Wellness & Volunteer Time : Extra time off for wellness and community involvement. Health Insurance Coverage : Low/no deductible medical plan options, plus dental and vision. Employer‑Paid Coverage : Life insurance; short‑ and long‑term disability. Flexible Spending Accounts (FSA) : Medical and dependent care options. Education Assistance : Tuition reimbursement and student‑loan repayment support. Retirement Benefits : 401(k) with up to 4% match and 4% profit‑sharing. Employee Assistance Program (EAP) : Confidential support services. Work Location This position can be based in Troy, Michigan or Toledo, Ohio, with hybrid arrangements available after 4–6 months of successful employment. EOE: CCF is committed to equal opportunity and complies with EEOC rules and regulations. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr Cornerstone Community Financial Credit Union