Customer Service

Customer Service Representative - Waste Pro - Fort Pierce, FL

Earn Up to $21.00 / per hour based on qualifications

Schedule: 9:30 a.m. to 6:00 p.m.

Competitive Pay | Excellent Benefits | Career Growth | Stable, Essential Industry

Summary

Are you someone who enjoys helping people, solving problems, and staying busy in a fast-paced environment? As a Customer Service Representative with Waste Pro, you'll be the friendly voice our customers rely on every day. You'll handle a high volume of inbound calls, assist residential and commercial customers with service requests, resolve issues, and help create a positive customer experience from start to finish. Working alongside a supportive team, you'll play an important role in delivering exceptional service while building lasting customer relationships. If you're tech-savvy, thrive in a fast-paced environment, communicate well, and enjoy finding solutions, this is an excellent opportunity to build a long-term career with a stable, growing company.

If you're passionate about helping customers, enjoy solving problems, and want to build a career with a company that values your contributions, we'd love to hear from you.

Waste Pro's Outstanding Benefits

At Waste Pro, we invest in our employees by offering a comprehensive benefits package, including:

Blue Cross Blue Shield Medical Insurance with a pathway to FREE healthcare

Dental Insurance

Vision Insurance

Supplemental Insurance

Company-paid Group Life Insurance

401(k) with generous company match

Paid Vacation

Paid Holidays

Paid Sick Time

Employee Assistance Program (EAP)

Career advancement opportunities

Career Growth

Primary Job Responsibilities

* Answer incoming customer calls promptly and professionally.

* Assist residential and commercial customers by resolving questions, concerns, and service-related issues.

* Provide service quotes for prospective customers.

* Establish new customer accounts by documenting service type, pricing, billing information, and other required account details while communicating accurate and concise information.

* Deliver exceptional customer service by resolving concerns and offering alternatives to cancellation requests to help retain customers.

* Handle an average of approximately 100 inbound calls per day.

* Maintain an average call answer time of fewer than 12 seconds.

* Listen carefully to understand each customer's needs and provide appropriate solutions.

* Identify opportunities to recommend additional products and services, such as lock bars, casters, gate fees, and other available options.

* Work closely with customers and Waste Pro employees to resolve service issues, escalating more complex concerns when appropriate.

* Serve as the customer's advocate by coordinating with the appropriate departments to ensure issues are resolved efficiently.

* Support other service lines and departments as needed.

* Use Waste Pro's internal systems to access customer and route information and maintain accurate customer records.

* Complete cross-training in Operations, Sales, Billing, and other departments assigned.

* Meet or exceed established call center performance goals for productivity, quality, customer service, and timeliness.

Other Job Responsibilities include:

* Attend and participate in company-sponsored training courses as assigned.

* Stay up to date on the technology and systems used by Waste Pro that are relevant to your position.

* Will be assigned additional duties as needed by the Supervisor to support business needs.

Qualifications

We're looking for someone who enjoys helping people, thrives in a fast-paced, high-volume environment, and has a positive, customer-first attitude.

The ideal candidate will have:

* Previous customer service or call center experience, preferably in a high-volume environment.

* Strong computer and technology skills, including proficiency in Microsoft Office, accurate data entry, and the ability to quickly learn new software and systems.

* Excellent verbal and written communication skills with a professional, friendly, and confident phone presence.

* A positive attitude and pleasant demeanor with the ability to build rapport and provide outstanding customer service, even during challenging situations.

* The ability to multitask efficiently by navigating multiple computer screens, documenting customer information, and speaking with customers simultaneously.

* The ability to remain calm, organized, and professional while handling a heavy volume of inbound calls throughout the day.

* Strong problem-solving skills with the ability to think quickly, make sound decisions, and resolve customer concerns promptly.

* Excellent organizational and time management skills with the ability to prioritize competing responsibilities.

* The ability to work independently while also contributing to a positive, team-oriented environment.

* Flexibility and adaptability in a fast-paced industry where business demands can change quickly.

* A dependable work ethic with excellent attendance and reliability. Because Waste Pro provides an essential service to our communities, regular attendance is critical, and unscheduled time off is limited.

* The ability to stay positive and deliver exceptional customer service, even during peak call periods and high-demand days.

Physical Requirements & Work Environment

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

* This position is primarily performed in an office environment.

* Requires frequent use of a computer, keyboard, telephone, and other standard office equipment throughout most of the workday.

* Requires manual dexterity and hand coordination for keyboarding, data entry, and operating office equipment.

* Must be able to sit for extended periods while working at a computer and handling a high volume of customer calls.

* Occasionally may be required to stand, walk, bend, reach, or lift and carry items weighing up to 25 pounds.

Located on Selvitz Road in Fort Pierce, Waste Pro offers the opportunity to build a rewarding career while enjoying everything Florida's beautiful Treasure Coast has to offer. Fort Pierce provides an exceptional quality of life with a lower cost of living than many South Florida communities, shorter commute times, and endless opportunities to enjoy the outdoors. Whether you spend your free time relaxing on beautiful beaches, boating, fishing, dining at local waterfront restaurants, exploring farmers markets and art galleries, or attending live music and community festivals, Fort Pierce is a great place to live, work, and grow your career.

Waste Pro is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

QUALIFICATIONS:

* Ability to handle a heavy volume of calls in a professional and efficient manner

* Excellent verbal, written and analytical skills

* Computer proficiency in MS Office and strong typing Skills,

* Ability to multi task.

* Ability to react well under pressure and treat others with respect

* Ability to identify and resolve problems in a timely manner

* Ability to Prioritize and plan work activities

* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.

* Ability to balance team and individual responsibilities and help build a positive team environment.

* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;

* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;