Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)

Date Posted: 2026-06-26 Country: United States of America Location: US-CT-EAST HARTFORD-OBG, 400 Main St, BLDG OBG Position Role Type: Onsite U.S. Person Requirement: This job requires a U.S. Person, defined as a lawful permanent resident, protected individual, U.S. citizen, national, permanent resident, or refugee/asylee. (Full definition: Security Clearance: None / Not Required What You Will Do Lead customer support and customer communication across OCE programs to customer‑facing groups and manage feedback internally. Represent the voice of the customer and the customer business organization at IPMT working as a deputy to MCE Customer Programs Director. Create and support fleet‑management and customer‑communication strategies for each program. Co‑lead weekly coordination and communication reviews with Customer Fleet Directors and Field representatives. Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC), and Engine Conference logistics and communication material. Drive Shop Induction reporting in alignment with the FCOE team and CFTs to ensure financial‑plan targets are met monthly, quarterly, and annually. Support ad‑hoc requests from the OCE Program office focused on data quality, fleet retirements, e‑data fidelity, and flight‑hours and cycles reporting. Support management of Airframer issue resolution within Pratt & Whitney across the customer business team, the IPMT, and other supporting groups. Support the Working Together Team meetings with Boeing (WTT). Drive coordination and action of Airframer customer scorecard deliverables and improve scorecard metrics. What You Will Learn Communicate and present technical issues and solutions to the Commercial Business Organization (CBO) within the OCE IPMT collaboration framework. Operate and manage within a matrix organization. Qualifications You Must Have Bachelor’s degree and 8 years of experience in Engineering, Program Management, or Business, or an advanced degree plus 5 years of experience in those fields. Understanding of gas‑turbine engines enough to explain concepts to diverse audiences. Qualifications We Prefer Self‑motivated, capable of working with minimal direction, and able to act as deputy to the program lead on the OCE Fleets. Able to define the scope of tasks to support the overall objective of the Customer Support team and the customer programs team. Experience working directly with external customers or customer‑facing teams. Salary Range: $107,500 – $204,500 USD. Benefits: Medical, dental, vision, life insurance, short‑ and long‑term disability, 401(k) match, flexible spending accounts, paid time off, holidays, and other standard corporate benefits. Additional incentives may apply. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney