Trust & Safety Product Manager - Payment - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Fraud Prevention, Trust and Safety for Payments team, you will be instrumental in innovating and managing new product offerings from their inception to retirement. Your role will involve acting as the customer's advocate, creating profitable products that provide substantial value to our clients. Utilizing your comprehensive knowledge of product launch strategies, you will oversee the successful deployment of products, gather crucial feedback, and guarantee exceptional client experiences. With a commitment to scalability, resiliency, and stability, you will collaborate with various teams to deliver top-tier products that exceed customer expectations.

Job responsibilities

• Develop and communicate a clear product vision and strategy for fraud prevention, aligned with the company's overall goals and objectives. Stay informed about industry trends, emerging threats, and competitive landscape to ensure our products remain cutting-edge.
• Lead the end-to-end product development lifecycle, from ideation to launch. Collaborate with engineering and data science teams to design and implement effective fraud detection and prevention solutions.
• Work closely with internal stakeholders, including risk management, compliance, and customer support, to gather requirements, prioritize features, and ensure alignment with business needs.
• Understand customer needs and pain points related to fraud. Gather feedback through user research, surveys, and direct interactions to continuously improve product offerings.
• Utilize data analytics and insights to make informed decisions about product features, enhancements, and optimizations. Monitor key performance indicators (KPIs) to assess product success and identify areas for improvement.
• Conduct market research to identify new opportunities and potential threats. Develop competitive analysis to inform product positioning and differentiation

Required qualifications, capabilities, and skills

• 5+ years of experience in product management, with a focus on fraud prevention or related areas
• Proven track record of successfully launching and managing complex products in a fast-paced environment.
• Strong understanding of fraud detection technologies, risk management, and regulatory compliance.
• Analytical mindset with the ability to leverage data to drive decision-making 
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Familiarity with payments, Fraud prevention, and AI/ML strategies
• Exceptionally strong presentation and communication skills 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.