VITA Print Service Support Technician

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. 

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement? 

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician   to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. 

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have.  Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill

Required / Desired

Microsoft 365

Required

5

Years

Strong communication and interpersonal skills and detail oriented

Required

5

Years

Strong analytical and troubleshooting skills

Required

5

Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required

5

Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.

Required

5

Years

Commitment to delivering high quality end user support and customer service

Required

5

Years

Experience in a help desk or technical support role.

Required

5

Years

Knowledge of IT systems

Required

5

Years

Knowledge of print services environment

Desired

2

Years