Medical Support Assistant (Advanced)

Summary Advanced Medical Support Assistants (AMSA) is a full performance level - performing a full range of duties - this position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange - Lyons or any CBOCs within the VHA NJ HCS. The AMSA's develop and maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies to assist in the Veterans' continuity of care. Summary Advanced Medical Support Assistants (AMSA) is a full performance level - performing a full range of duties - this position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange - Lyons or any CBOCs within the VHA NJ HCS. The AMSA's develop and maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies to assist in the Veterans' continuity of care. Qualifications Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy Experience None Education High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Grandfathering Provision May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Foreign Education To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials Physical Requirements See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f) Creditable Experience To be creditable - the experience must have required the use of knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting Part-Time Experience Part-time experience is creditable according to its relationship to a full-time workweek For example - an individual employed 20 hours per week - or on a half-time basis - would receive credit for 1 full-time workweek for each 2 weeks of service Quality of Experience Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled For all assignments above the full performance level (FPL) - the higher-level duties must consist of significant scope - administrative independence - complexity - and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time Grade Determinations: In addition to the basic requirements for employment - candidates must meet the following grade-determining criteria for placement at grade levels specified Medical Support Assistant (Advanced) - GS-06 Experience One year of creditable experience equivalent to the next lower grade Knowledge - Skills - and Abilities (KSAs) In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e. g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns Assignment For all assignments above the FPL - the higher-level duties must be of significant scope - administrative independence - complexity - and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time At the advanced level - the Medical Support Assistant (Advanced) (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources Recommend changes to existing clinic procedures based on current administrative guidelines Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics - and makes adjustments as necessary MSAs at this level develop and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies (e. g. - assist with communications during the inpatient to outpatient discharge communicate with non-VA medical facilities prepare correspondence to notify patients of normal lab results manage a system for follow-up care such as consults - tests - etc.) Other assignments at this level include - but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary team setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs identifies incomplete encounters and communicates findings to providers as needed assists the team to reinforce the plan of care and self-help solutions enters appropriate information into the electronic record monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure manages patient systems to verify and validate accuracy and resolve issues evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment informs team members about shared patients (i.e. - those who receive their care at multiple VA centers or those who receive care in the community) Reference: For more information on this qualification standard - please visit The full performance level of this vacancy is GS-6. Physical Requirements: Work is sedentary but also demands standing - walking - bending - twisting - and carrying light items. Duties VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional Duties but not limited: The AMSAs are responsible for assisting the Veterans in providing a smooth process for the management of his/her outpatient appointments The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process Additionally - the AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e PACT The AMSAs ensures that the clinic setup is closely monitored to effectively support the needs of the clinic - and makes any necessary adjustments - working in collaboration with the appropriate clinic or clinics and the members of the different PACT teams The Advanced MSAs will work with the MSA Supervisor in completing deadlines and prioritizing work - providing input in problem solving on operational issues or procedures All incoming calls clinical in nature will be directed to the appropriate PACT team for screening by the RN Manager to determine whether those calls can be appropriately handled by the agent or if they need to be directed to other team members thus improving responsiveness to Veterans questions and concerns and reducing the overall cost of care by controlling the use of resources The incumbents utilize computerized programs and databases in order to enter - modify - and retrieve sensitive information and various data into or from electronic medical records - scheduling systems - and/or reporting formats Maintains patient confidentiality with written and verbal information - per HIPAA requirements The work that requires a practical knowledge of computerized data entry and information processing systems - setting priorities and deadlines - participating and providing input in problem solving on operational issues or procedures in team meetings - performing administrative follow up actions evaluating patient information and clinic schedule lists to determine whether a patient is vested educating providers about shared patients who may be receiving care at multiple VAs or in the community The incumbent participates and provides input in problem solving on operational issues or procedures in team meetings - performing administrative follow up actions evaluating patient information and clinic schedule lists to determine whether a patient is vested Performs other related duties as assigned Work Schedule: Monday- Friday 8am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-HOC Virtual: This is not a virtual position Functional Statement #: 21X72-A Permanent Change of Station (PS): Not Authorized #J-18808-Ljbffr U.S. Department of Veterans Affairs