Software Development Engineer, Agentic Workspaces

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon WorkSpaces has protected and empowered enterprise work for over a decade and we are now reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work not just infrastructure that delivers applications. Today more than a million users rely on WorkSpaces daily; tomorrow those workspaces will host AI agents alongside humans — agents that code, troubleshoot, analyze, and act on behalf of their users governed by the same identity and security policies as the people they serve. We compete with Microsoft Citrix and Omnissa and we intend to leapfrog them by building the workspace that was designed for the agentic era not retrofitted for it.

Agentic Workspaces' On-Instance Software (OIS) is the layer that makes this possible from the inside of every WorkSpace: the operating system, provisioning logic, on-instance agents, telemetry, and update mechanisms across Windows and Linux. Our vision is for that software to be invisible operating systems that launch within weeks of upstream general availability agents that update themselves safely without disrupting access provisioning that is self-diagnosable and fleet management that works through the same AWS tools customers already use delivered from commercial regions to classified partitions with automation as the default so quality and breadth improve release over release.

We are looking for a Software Development Engineer to design, build, and operate the services and agents that provision secure and maintain WorkSpaces for humans and increasingly for the AI agents that work beside them across every supported OS and identity provider. You will own end-to-end delivery of features and systems within OIS — from design through deployment and operations — holding a high bar for availability latency and security.

You are customer-obsessed technically deep and energized by solving hard problems. You think big about what the workspace of the future looks like — a unified agent shipping to two platforms from one codebase, an identity model that treats humans and agents as first-class citizens, and autonomous troubleshooting that resolves issues before users notice — and then you build the systems to get there. You thrive in ambiguity make sound trade-off decisions with incomplete information and hold yourself accountable for results that matter. You want to solve challenging problems in operating systems identity AI and desktop platform engineering at a scale that impacts more than a million users daily.

Key job responsibilities
• Design and deliver features and systems within On-Instance Software contributing to the architecture strategy for how the on-instance layer evolves to host and govern AI agents alongside human users.
• Drive the agent unification work that lets Windows and Linux features ship from a single codebase making feature parity the default rather than a follow-up. Partner with EC2 identity providers self-service troubleshooting and platform teams - earning trust by driving technical discussions that result in impactful architectural decisions.
• Design and implement on-instance identity security and governance for a world where humans and agents share the same desktop: identity integration across the major domain join models, a trust and authorization posture that treats agents as first-class principals, and compliance-ready images built in rather than bolted on.
• Own the operation of low-latency high-availability provisioning and agent services used by more than one million WorkSpaces users globally. Ensure your services meet stringent SLAs across multiple production regions AWS partitions and OS variants with self-service diagnostics and autonomous issue resolution before customers are impacted.
• Drive engineering excellence through instrumentation automated testing and pipeline-based deployment - eliminating manual toil and shipping features simultaneously across Windows and Linux. Think big about the agentic era and experiment boldly with AI-powered capabilities such as conversational setup natural-language troubleshooting and AI-assisted fleet management.
• Raise the bar on customer self-service so operating-system breadth safe automatic updates and reliable provisioning are delivered without imposing an operational tax on the customer or the agent workflows running on the desktop.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually