Operations Manager - Randolph

Branch Operations Manager

OnTrac is hiring a Branch Operations Manager! As an Operations Manager at OnTrac, you will play a pivotal role in overseeing and optimizing the day-to-day activities to ensure efficiency and productivity. Your primary responsibilities will revolve around managing personnel, implementing strategic processes, and sustaining a positive work culture within the warehouse.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

Location: 21 Randolph St Randolph, MA 02368 Pay: $92,400- $138,600 (depending on experience) Shift(s): Monday to Friday from 5:00am to 2:00pm (Schedule subject to change based on the needs of the business)

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

Health & Protection

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance

Financial & Future

• Competitive benefits and 401(k) with company match
• Referral Bonus Program – up to $500 per referral!

Time Away & Leave

• Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave
• Paid Holidays

Work & Life Support

• Employee Assistance Program
• Safe and clean work environment

The Must-Haves:

• GED/Diploma required; college degree preferred
• Four years of experience in logistics and/or transportation or can be less if a college degree
• A minimum of 3 years of experience managing people, 1 of which is in a similar industry
• Intermediate to advanced Microsoft Office and mathematical skills
• Effective communication skills including the ability to give honest, constructive feedback
• Basic English language proficiency (spoken and written) required for understanding safety and operational instructions in a fast-paced warehouse environment

Your Mission in Motion:

• Lead, manage, and develop a high-performing team through effective hiring, coaching, performance management, and employee engagement strategies.
• Drive operational excellence by analyzing KPIs, implementing process improvements, and ensuring compliance with safety and labor standards.
• Oversee daily labor planning and sort operations, partnering with cross-functional teams to address operational challenges and ensure resource alignment.
• Champion a culture of safety, ensuring adherence to key protocols such as dock safety and lockout/tagout procedures.
• Build strong relationships with Contracted Service Providers (RSPs), managing contractual performance and facilitating clear, ongoing communication.
• Maintain a visible leadership presence on the floor, ensuring operational readiness, materials availability, and continuous process efficiency.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.