Transportation Systems Management & Operations Community Outreach Specialist [Tampa, FL]

Provide graphic design support
The

TSM&O Community Outreach Specialist

supports the District Seven Transportation Systems Management & Operations (TSM&O) Office in advancing its core mission of improving the safety, security, and efficiency of the state transportation system. Serving as the primary liaison between the TSM&O Office, District PIO Office, and the public, media, stakeholders, and elected officials, the COS leads all internal and external communications efforts for TSM&O. This role also serves as the communications bridge, translating complex technical TSM&O information into clear, accessible messaging for the public and partners. This role is responsible for crafting messaging, strengthening brand identity, and promoting a positive public image of the program and its services.
What You Will Be Doing

Serve as the primary communications liaison for TSM&O.
Coordinate with the oversight of FDOT District Seven Public Information Office (PIO) staff on media relations.
Act as media spokesperson when requested and provide guidance during crisis communications.
Develop and execute public information campaigns to educate the public on TSM&O.
Content Development
Draft and distribute communications materials, including:

Press releases
Email communications
Technical articles
Award submissions
News briefs
Draft social media content for posting by D7 PIO Office Marketing collateral

Manage and respond to public inquiries related to TSM&O/RTMC programs, projects, and services.
Coordinate with internal and external partners to research and resolve customer issues.
Lead collaboration and cross-promotion efforts, including but not limited to:

Other FDOT Districts
FDOT Central Office
Florida's Turnpike Enterprise (FTE)
Tampa Hillsborough Expressway Authority (THEA)
Transit agencies
Florida Highway Patrol (FHP)
Local and County agencies
Local Universities and Colleges
Community Organizations
Non-profits

Identify and implement improvements to public information processes and service delivery.
Recommend and support new tools, technologies, and communication strategies.
Identify and coordinate training opportunities related to communication, customer service, and program messaging.
Support TSM&O Manager and staff in preparing correspondence, meeting PowerPoints and other reports pertaining to outreach.
Recommend and support geofencing efforts.
Provide graphic design support
What You Need To Be Successful In This Role

Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Public Administration, or a related field
Minimum of four (4) years of experience in public information, communications, or related discipline
Demonstrated experience in media relations and/or crisis communications
Proven ability to develop professional communications materials (e.g., press releases, public advisories, reports)
Experience working with government agencies, transportation programs, or similar public-sector environments preferred
Experience engaging with stakeholders, including public officials, partner agencies, and the general public
Strong customer service and public interaction experience
Experience presenting in public forums, media engagements, or conferences
Proficiency with modern communication tools and platforms
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Proven ability to develop professional communications materials (e.g., press releases, public advisories, reports)
Experience working with government agencies, transportation programs, or similar public-sector environments preferred
Experience engaging with stakeholders, including public officials, partner agencies, and the general public
Strong customer service and public interaction experience
Experience presenting in public forums, media engagements, or conferences
Proficiency with modern communication tools and platforms
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Strong written and verbal communication skills
Ability to translate technical transportation and engineering concepts into clear public messaging
Experience working collaboratively with government agencies and stakeholders
Confidence in public speaking, media engagement, and formal presentations
Strategic mindset for branding, outreach, and program promotion
Ability to manage multiple deadlines and produce accurate, high-quality work
Awareness of current trends in communications, marketing, and public engagement
FDOT experience or knowledge of TSM&O concepts
Accreditation (Accredited in Public Relations (APR), Certified Public Relations Counselor (CPRC), etc.)
Experience with emergency response communications
Iteris anticipates paying an hourly rate of $33.00 for this role.
What's In It For You

401(k) with immediate matching and no vesting period
Generous Paid-Time-Off [PTO] benefits
Comprehensive medical, dental, and vision coverage
Life insurance
Medical reimbursement plans
Disability coverage
Education assistance program
Iteris, Inc.

is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at
Almaviva Group

designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at
Iteris, Inc.

is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.

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