Growth Strategist for Commercial Banking

Growth Strategist – Commercial Banking

At Citizens, we're so much more than a bank. Behind our products, services, branches, and technology, you'll find a collaborative group of colleagues from diverse backgrounds and skills working together to help our clients and communities thrive.

As a Growth Strategist – Commercial Banking, you will be responsible for developing and delivering end-to-end marketing strategies and execution to drive growth across Citizens' Treasury Management and Payments solutions within the Commercial and Corporate Bank. This role blends strategic leadership, cross-functional influence, and hands-on execution, serving as a thought partner to the Commercial and Corporate Bank business leaders.

You will lead integrated marketing strategies that support client acquisition, retention, product adoption, and usage—while building brand equity and trust with business and corporate clients. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you personally and professionally.

Key Responsibilities

Strategy & Business Partnership

• Develop and help lead marketing strategy and vision for Commercial Banking to achieve business objectives, revenue growth, and client engagement goals
• Serve as a strategic marketing thought partner to Commercial Banking product owners and business leaders, shaping end-to-market strategies
• Translate complex Commercial Banking offerings and capabilities (e.g., payables, receivables, cash management, liquidity, fraud, digital payments) into compelling, client-focused value propositions and marketing campaigns
• Act as the primary liaison between Commercial Banking business partners and Marketing, ensuring alignment on priorities, messaging, and execution

Integrated Marketing Planning & Execution

• Influence and partner with cross-functional teams to design and deliver quarterly and annual integrated marketing plans spanning:
• Digital marketing (website, search, display, paid social, content)
• Email and direct marketing
• Account-based marketing (ABM)
• Sales enablement tools and collateral
• Events, sponsorships, and thought leadership
• Paid, earned, and owned media
• Lead execution for end-to-end Treasury & Payments Commercial & Corporate Bank marketing initiatives, ensuring on-brand, on-strategy, and on-time delivery
• Develop clear and actionable marketing and creative briefs grounded in data, insights, personas, and customer journeys

Client-Centricity & Experience

• Keep the client at the center of everything by serving as the voice of the customer and optimizing experiences across channels and touchpoints
• Partner with Sales, Relationship Managers, and Digital teams to ensure marketing supports pipeline growth, onboarding, and long-term client success

Analytics, Optimization & Continuous Improvement

• Ensure closed-loop analytics to measure marketing performance against forecasts and business outcomes
• Analyze performance data and lead test-and-learn initiatives, retrospectives, and optimization recommendations
• Partner with data and analytics teams to track web and campaign metrics and improve marketing efficiency and effectiveness

Budget, Risk & Governance

• Manage a marketing budget within scope, providing accurate estimates, tracking spend, and recommending allocations across tactics
• Proactively manage risk and ensure all marketing activities comply with regulatory requirements, internal governance, and defined processes
• Guide marketing components for new and existing Treasury & Payments product launches and enhancements

Qualifications & Requirements

• Strong strategic and creative thinker with the ability to translate business objectives into impactful marketing strategies
• Experience marketing complex B2B solutions; Treasury, Payments, Cash Management, or Commercial/Corporate Banking experience strongly preferred
• Deep experience across digital marketing channels, including search, display, social, content, and web optimization
• Proven ability to develop clear, insightful marketing, creative, and media briefs using research and data
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Metrics-driven mindset with the ability to interpret data and create actionable, measurable strategies
• Experience influencing cross-functional teams and senior stakeholders
• Excellent written, verbal, and interpersonal communication skills
• Detail-oriented self-starter with a strong sense of accountability and urgency
• Comfortable operating in a regulated environment
• Minimum 8–10+ years of progressive marketing experience, ideally in B2B financial services

Preferred Experience

• Prior B2B financial services marketing experience
• Familiarity with Salesforce, Pardot, Demandbase, and AI-enabled marketing tools
• Experience tracking web metrics using Adobe Analytics
• Experience working in Agile marketing environments
• Strong proficiency in Microsoft tools (PowerPoint, Word, Excel, Copilot)

Education

• Bachelor's degree required
• MBA or equivalent experience preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Work Arrangement: Hybrid – 4 days in office (Westwood, MA; Boston, MA; San Francisco; or New York City) and 1 day remote

Pay Transparency

The salary range for this position is $155,000–$200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or time-away policies across U.S. jurisdictions.

For an overview of benefits, visit: View Citizens Benefits

Required Skills

• Brand / Reputation Management
• Competitive Landscape
• Customer Alignment
• Customer Empowerment
• Customer Knowledge
• Digital Business Development
• Diversity and Inclusion Practice
• Influencer Marketing
• Marketing Function
• Organizational Communications
• Product Knowledge

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47008
• Job Category Marketing & Communications
• Posting Date 05/20/2026