Technical Support Engineer
Wowza Media Systems
We are looking for a Technical Support Engineer to join our global team of Support professionals. This successful candidate will be responsible for providing technical support measured against SLA for Wowza Media Systems products and services across our customers numerous workflows and deployments. The ideal candidate will have experience in media streaming products and services, troubleshooting entire workflows including complex video delivery systems, networking issues and working with and educating customers at all skill levels. Requirements 5+ years related experience in the above referenced areas Prior Experience in providing external customer support in a Service Desk environment Prior experience in managing SLA’s Prior experience working in a SaaS environment Excellent verbal, written, organizational and interpersonal skills Ability to work remotely and independently while maintaining productivity metrics Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare Proficient in multiple environments such as Java, XLM, HTML, JavaScript Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF Prior experience with managing cloud based deployments such as Web Servers ( and Cloud Based Services (AWS, Google, Azure) Prior experience with Wowza products and services a plus Ability to work non traditional shifts as requested Responsibilities Dedication to learning ongoing Wowza product knowledge Work to ensure Service Level Agreements (SLA) are met Adhere to defined metrics and KPIs Contribute to the tech support knowledge base by adding and maintaining data Provide feedback on processes and documentation to improve customer experience Reproduce workflows by mirroring or using real customer configurations Mentor and train junior technical support staff on technical and procedural matters Provide unapologetic “customer obsessed” service and support Shift: 2nd covering EU Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in. #J-18808-Ljbffr
$46k - $62.1k
...UniVerse, UniData, and related tools). Type of Role: Hybrid technical support + QA + light development - not a traditional help desk... ...Read and debug C code to help identify bugs alongside senior engineers Write technical documentation and knowledge base articles...SuggestedRemote workWorldwideShift workNight shiftRocket Software
Denver, CO2 days ago- ...Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets... ...labor as a variable cost. Job Description Job Title : Technical Support Engineer Location: Centennial CO Duration: 12 Months Overview...SuggestedLocal areaImmediate startRemote workNight shiftWeekend work
Artech Information System LLC
Centennial, CO4 hours ago $57.5k - $77.63k
...Job Description Summary The Technical Support Engineer II (TSE) will be part of a team of support engineers in a fast‑paced support organization whose primary mission is to provide world‑class support to Rocket’s customers and partners. The TSE will assist Rocket customers...SuggestedPermanent employmentRemote workRocket Software
Denver, CO1 day ago$81k - $119k
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential... ...ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and...SuggestedWork at officeImmediate startWorldwide3 days per week$100k - $130k
...you’ll serve as the bridge between our engineering, sales, and customer success teams. You’... ...Engineering to align business priorities with technical execution and ensure our customers and... ...customer insights, feedback, and support issues into clear product requirements (...SuggestedFull time$100k - $120k
Technical Support Engineer III Todyl puts world‑class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud‑native, single-agent platform specifically built for MSPs...- ...and motivated IT Technician to join our support team! Are you ready to take your IT career... ...-user systems. Develop and document technical procedures and end-user guides. Work... ...focus is in the Architectural and Engineering vertical. We offer a flexible work schedule...Work at officeRemote workFlexible hours
Initial.IT
Denver, CO3 days ago - ...-Level IT Technician (Onsite / Hands-On Support) Are you looking for an entry-level IT... ...speaking with end users and providing basic technical guidance Able to follow processes and... ...from experienced technicians and engineers We offer continuing education opportunities...Work at officeRemote work
Ki Security and Compliance Group
Denver, CO12 days ago - ...leading HR Solutions firm is seeking a Network Technician for an 8-month contract in Denver, Colorado. The role involves providing technical support for network communications and maintaining network infrastructure. Candidates should have strong knowledge of TCP/IP, be...Contract work
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Centennial, CO3 days ago- ...A company specializing in workforce solutions seeks a Data Network Support technician in Englewood, CO. This role involves experience in data networking, A+ certification, and strong communication skills. You'll be responsible for installing routers, troubleshooting servers...Shift workAfternoon shift
Integrated Resources
Englewood, CO4 days ago - To support a growing Developer Support team, the full-time remote Developer Support Engineer will manage the full lifecycle of issues, build internal tooling for team efficiency... ...Develop internal tools to empower the Technical Success team and automate manual processes...Remote work
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$50k - $70k
Quanta Services, Inc. is hiring an IT Service Desk Technician to support employees with technical challenges, ensuring they remain productive across electrical construction projects in the U.S. This role involves troubleshooting hardware and software issues, managing mobile...- The City and County of Denver is seeking an IT Service Desk Technician II to provide customer-focused technical support at Denver International Airport. The role entails troubleshooting hardware and software issues, managing support tickets, and maintaining technical documentation...
$50k - $70k
...country. As an IT Service Desk Technician, you will be the first point of contact for PAR employees experiencing technical challenges. You will respond to support requests both locally and remotely, applying diagnostic techniques and a solutions‑first mindset to resolve...For contractorsWork at officeLocal areaRemote workVisa sponsorshipWork visa- Ledgent Technology is seeking an IT Support Specialist in Denver, Colorado. The successful candidate will provide advanced technical support and serve as an escalation point for complex user issues, ensuring stable IT operations. The ideal candidate has at least 3 years...
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- ...HealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners equipped with decades of experience... ...results that customers value. Job Description As a technical support/helpdesk employee, you’ll be monitoring and maintaining the...
HealthSpaces
Denver, CO12 days ago $25.12 - $30.15 per hour
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Denver, CO4 hours ago$40 - $50 per hour
...Technician , you'll be the go-to expert ensuring that our clients IT systems run smoothly. Your responsibilities will include: Technical Support & Troubleshooting : Diagnose and resolve hardware, software, and network issues for clients via remote access and support...Hourly payWork experience placementRemote workFlexible hoursEverglade Works
Denver, CO4 days ago$85k
...Job Description Job Description MSP SUPPORT ENGINEER Denver Metro Area, full-time, position will include considerable working from... ...with truly outstanding white-glove service, and top-notch technical solutions. Our work environment is fun, casual, and positive...Full timeCasual workWork at officeImmediate startRemote workWork from homeNight shiftWeekend workRapid Networks, Inc.
Denver, CO24 days ago- ...seeking a Senior Network Administrator to support our growing Global IT infrastructure.... ...to high-priority incidents with advanced technical support. ~ Lead infrastructure... ...! Solutions for Every Season We engineer and deliver precision ag hardware, software...Flexible hours
AGCO
Arvada, CO3 days ago - ...missions. We are building a new center of engineering excellence to design our new category of... ...of growth and are looking for an IT Support Engineer II to provide reliable, responsive... ...teams. Requirements 3+ years enterprise technical support experience. Expert Windows/macOS...Work at officeRemote workMonday to FridayFlexible hours
Instant Teams
Denver, CO3 days ago $95k - $115k
...stratospheric balloon systems. The data we collect supports a wide range of applications, from real-... ...on a weekly basis. Our team consists of engineers, makers, developers, and doers who... ...help operationalize the discipline and technical rigor required for high‑security,...Permanent employmentFor contractorsWork at officeLocal areaRelocationUrban Sky
Denver, CO1 day ago$55k - $75k
...dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud‑first approach and a strong... ...role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of...Work at officeRemote workCubX Inc.
Lakewood, CO3 days ago- ...Job Description Job Description As a Tier 2 IT Support Specialist, you'll be more than just a technical expert—you’ll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role that combines technical skill, mentorship...Remote work
Local MSP Provider
Denver, CO2 days ago - ...Services sector. Our focus is crafting technical and staffing solutions that empower businesses... ...-based due to the hands-on hardware support required, with up to 25% travel to... ...issues effectively, and collaborate with engineering teams to drive issue resolution • Exposure...Work at office
Davis Technology Management
Denver, CO4 days ago
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