Help Desk Analyst

Immediate need for a talented Help Desk Analyst . This is a 12 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-19888

Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide first-level technical support to end users via phone
• Handle approximately 30-40 inbound support calls per day
• Troubleshoot and resolve: Login and password issues, Email and Microsoft Office 365 issues, Software-related problems, Mobile device support requests, General technical support inquiries
• Guide users through step-by-step troubleshooting and issue resolution
• Document support activities and escalate complex issues when necessary
• Deliver exceptional customer service while meeting response and resolution expectations

Key Requirements and Technology Experience:

• Key Skills; 2 years of Help Desk or IT Technical Support experience
• Experience troubleshooting: Microsoft Office 365, Email issues, Login and authentication issues
• Microsoft Office 365 Suite and iOS support
• 2 years of Help Desk or IT Technical Support experience
• Experience troubleshooting: Microsoft Office 365, Email issues, Login and authentication issues
• Strong technical troubleshooting and problem-solving skills
• Excellent verbal communication and customer service skills
• Microsoft Office 365 Suite, Email support
• User account and login troubleshooting, Basic desktop support, iOS support
• High School Diploma or GED

Our client is a leading Real Estate Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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