Management & Program Analyst

Summary This position is located in the Air Traffic Organization (ATO), Management Services, Technical Labor & Employee Development Directorate, Employee Development Group, Leadership Development Team (AJG-L32). This team's focus is the design, development, delivery, and evaluation of leadership development and talent management programs and processes, and the administration of learning management solutions for the ATO workforce. Responsibilities The Management and Program Analyst performs multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced professional. Acts as an individual contributor and/or member of a team and performs some leadership functions for projects/programs and other work activities, providing support for small team projects, programs, or work activities by preparing communications and related materials and coordinating responses to stakeholder and program participant inquiries. Applies experience and advanced knowledge of analytical methods and techniques to analyze and evaluate the effectiveness of programs and operations, and the efficiency of organizational processes. Provides analyses to support the creation, execution, and continuous improvement of end-to-end service delivery models, processes, and procedures from intake and scoping through delivery and evaluation. Evaluates process flows and supporting documentation, assesses their efficiency and effectiveness, and recommends process improvements. Gathers, validates, and documents customer requirements received through leadership and stakeholder channels to identify the scope desired learning solutions and document agreed-upon solution requirements. Plans or assists in planning assigned customer projects and assists in managing the team's project portfolio to establish and fulfill customer expectations and commitments within available resources. Analyzes trends in customer questions, requests, and needs, and shares findings with management to support continuous improvement of the team's learning solutions and services. Tracks and analyzes data and information from multiple sources to monitor compliance with established policies, procedures, and requirements, and identifies trends, issues, or areas requiring further review. Performs data collection, research, and analysis to support the evaluation and continuous improvement of training programs, processes, and services. Assists in developing and maintaining documentation and materials that are clear, easy to follow, and align with applicable customer and stakeholder requirements. Supports training program operations by maintaining program documentation, coordinating required resources, tracking program activities, and assisting with the collection of information used to evaluate training effectiveness. Administers surveys and analyzes results to evaluate training effectiveness and identify opportunities for continuous improvement. Engages and collaborates with program managers, subject matter experts, and other stakeholders as appropriate during work planning and execution to optimize progress and results. Demonstrates considerable independence in planning and managing assigned work activities and supports managers, project/program managers, and/or team leaders in planning and using assigned resources to accomplish projects, programs, and activities. Identifies resource needs and requests additional resources when appropriate. Established policies/procedures provide guidance for most assignments, but allow considerable discretion for employee to select the most appropriate approach. Identifies and analyzes routine problems and issues within assigned areas of responsibility and works with management and/or more experienced professionals to resolve more complex issues. Provides information, analysis, and recommendations to support problem resolution as appropriate. Contacts typically are internal and external, with regular contacts among major offices and organizations, customers, and other external parties to share information about the FAA and explain the applications of policies and procedures. The work is reviewed periodically at major milestones and at completion, for policy compliance and alignment with the requirements of the projects and work activities. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-G, FG/GS-10/11 level. This experience is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization. Specialized Experience is defined as: -Experience analyzing trends in customer questions, requests, and needs, and shares findings with management to support continuous improvement. AND -Experience analyzing and collecting data and work processes and procedures to identify problems. You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered. Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position. Applicants may be asked to verify information on your application for employment with the FAA. All qualification requirements must be met by the closing date of this vacancy announcement. Education Education cannot be substituted for experience. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. This position is covered by the FAA Core Compensation plan. Additional information about Core Compensation is available at: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a human resource specialist as appropriate. Position may become permanent without further competition. This is a temporary appointment or promotion NTE 1 year; however, it may be extended or terminated at any time, at management discretion. Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Knowledge, Skills and Abilities (KSA) and/or Quality Ranking Factor (QRF) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; (3) alphabetical; or (4) priority grouping, and referred to the selecting official for selection consideration. Some, all, or none of the applicants may be interviewed. This Level 5 (Moderate Risk; Public Trust) position requires favorable adjudication of a Minimum Background Investigation (MBI) background investigation prior to appointment, unless a waiver is obtained. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA