Customer Success Manager

We're looking for Cstomer Sccess Mnger who will own the entire post-onboring cstomer lifecycle, biling strong reltionships to rive option, retention, n growth. bot TireTtor, Inc. TireTtor's proct, tirettor.i is n ll-in-one, I-ntive shop mngement system for retil n wholesle tire elers tht tomtes tire pricing, reces mnl steps, n sves elers p to 4 hors per week. With CRM, POS, inventory mngement, n tire orering cpbilities ll within one system, elers cn operte their entire bsiness ot of one tb, sing one login. escription Job Title: Cstomer Sccess Mnger Job Type: Fll Time Slry: $85, - $95, + Bons + Eqity bot Tire Ttor Fone in 218, Tire Ttor is Boston-bse strtp tht hs crete the first tre ll-in-one Shop Mngement System for tire elers. Or softwre semlessly connects igitl retil to in-store opertions, empowering bsinesses to thrive in the competitive tire instry. Le by tem of former CrGrs employees, we offer worl-clss procts, incling moern POS system with integrte tire orering n online scheling, websites fetring service forms n e-commerce tire ctlogs, B2B wholesle orering softwre with rel-time inventory mngement, n mchine-lerning-riven vertising. Tire Ttor's procts re esigne to spport inepenent bsinesses, optimize their spply chin, improve their online presence, n sell more tires n services. Job Overview We're looking for Cstomer Sccess Mnger who will own the entire post-onboring cstomer lifecycle, biling strong reltionships to rive option, retention, n growth. This role blens strtegic ccont mngement with otstning cstomer service, ensring or clients chieve their bsiness gols n relize continos vle from or soltions. Yo'll collborte cross proct, engineering, n sles tems to ct s the voice of the cstomer n ensre worl-clss experience. Wht Yo'll o

• Serve s the primry strtegic visor for cstomers post-implementtion, ensring they chieve long-term sccess
• Mnge the cstomer lifecycle, focsing on proct option, retention, n ientifying growth opportnities
• evelop cstomer sccess plns to lign with ech cstomer's workflows, technicl reqirements, n bsiness gols
• Trin clients on the Tire Ttor pltform n gie them throgh the option of fetres n best prctices
• Collborte cross-fnctionlly with Proct n Engineering to solve isses n eliver

• 2+ yers of experience in Cstomer Sccess, ccont Mngement, or relte client-fcing roles
• Trck recor of owning client sccess by riving option, nticipting nees, n proctively solving problems
• Strong technicl ptite-comfortble lerning n explining softwre systems, PIs, or integrtion
• bility to bil trst n rpport with clients qickly n mintin strong reltionships
• Fmilirity with CRM, project mngement, n collbortion tools (e.g., HbSpot, sn, Google Workspce, Slck)
• Locte in the Boston re n ble to visit the office in Government Center 2-3 times per week

• irect ownership over the cstomer lifecycle n proct option
• Key role in the growth n sccess of high-impct strtp
• Gin hns-on experience cross softwre, cstomer sccess, n opertions