Scheduler

Position purpose

Schedule patients for office visit and procedure appointments.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Assist with high call volume

* Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to-face)

* Take triage call messages for medical staff

* View patient visit notes, identifying problems & diagnosis listed and physician orders

* Assist in patient registration and financial transactions

* May schedule radiology/lab

* May include recall scheduling

* Assist with high call volume

* Maintain physicians schedules - scheduling office visits and procedures (may be done via phone or face-to-face)

* Take triage call messages for medical staff

* View patient visit notes, identifying problems & diagnosis listed and physician orders

* Assist in patient registration and financial transactions

* May schedule radiology/lab

* May include recall scheduling

* Assist with check-in patients upon arrival at the office as well as check-out upon departure.

* Assist in collecting patient and insurance payments and reconcile charges on a daily basis.

* File records in appropriate sections of patient charts in EMR.

* Prepare patient charts in advance and scan documents into charts in EMR.

* Perform other duties as assigned

Qualifications

* Excellent written and verbal communication skills

* Excellent customer service skills are required

* Experience working in a medical office

* Ability to multi-task and work in fast-paced environment.

* Detail-oriented

* Basic understanding of healthcare plans

* Be able to read and understand medical benefits.

* Bilingual is a plus.

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements for Level II Status:

* Intermediate experience (4+ years' experience) and/or acting more independently,

* Takes on some additional duties to assist the office.

* Strong and consistent performer.

Performance Requirements:

* Excellent communication skills, both written and verbal.

* Proficient technical (computer) skills.

* Ability to multi-task and prioritize.

* Self-motivated with initiative.

* Strong sense of ethics.