Operational Key Account Manager
$100kFull-time
People Freight | Freight Forwarding & Logistics Recruitment Specialists
Operational Key Account Manager | Roselle, IL | Hybrid working arrangement
This is a hands-on operational role supporting and managing key customer accounts across Air and Ocean freight, ensuring shipments move efficiently while maintaining a high level of customer service.
You will act as a key point of contact for major accounts, coordinating closely with customers, overseas offices, carriers, customs brokers, warehouses and internal operations teams.
Compensation & Benefits
- Salary up to $100,000, depending on experience
- Bonus opportunity
- Hybrid working arrangement
- Comprehensive benefits package
- Opportunity to join an established international freight forwarding organization
- Career development and progression opportunities
Key Responsibilities
- Manage the day-to-day operational requirements of key Air & Ocean freight accounts
- Serve as the primary operational contact for assigned customers
- Coordinate international shipments from booking through final delivery
- Monitor shipment status, milestones, exceptions and delivery schedules
- Work closely with overseas offices, carriers, truckers, warehouses and customs brokers
- Resolve operational issues quickly and provide proactive updates to customers
- Review shipping documentation and ensure accuracy and compliance
- Coordinate import and export activities across Air and Ocean freight
- Identify opportunities to improve processes, service levels and operational efficiency
- Maintain strong relationships with key customers and understand their specific requirements
- Track and report on account performance, service levels and operational KPIs
- Work closely with internal sales and operations teams to ensure customer expectations are consistently met
Requirements
- 3+ years of experience within international freight forwarding
- Strong hands-on experience across Air & Ocean freight
- Previous experience managing key accounts or major customer relationships
- Strong knowledge of international import/export procedures
- Experience coordinating shipments with carriers, overseas agents, customs brokers and other service providers
- Excellent customer service and communication skills
- Strong problem-solving and organizational abilities
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Experience with a freight forwarding operating system such as CargoWise is preferred
Vacancy posted 14 hours ago
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