Call Center Specialist

Answer incoming calls promptly while demonstrating excellent customer service skills Listen and ask probing questions to determine the reason for the call and then handle the call accordingly Schedule patient appointments for pulmonary and sleep Obtain and enter accurate demographic information into Allscripts Schedule appointment according to current policies Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. Disseminate patient questions and refill requests via EMR to the MA/provider Provide basic information, guidance, and instructions to callers Distribute consultations and enter MD Coder Complete appointment requests made online Gather patient records for local hospital systems Assist with patient rescheduling as needed Assist with EMR indexing of incoming documents when/if needed Assist with EMR output queue when/if needed Assist with scheduling faxed and electronic new patient referrals Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always Adhere to HIPAA policies and procedures to protect patient privacy and security Perform other duties as assigned by provider, supervisor, or member of Administration Requirements High School Diploma or equivalent One year experience in a call center environment and/or in a medical practice is preferred Core Competencies Demonstrates strong customer service skills while efficiently managing patient scheduling and inquiries. Proficient in handling EMR systems and adhering to HIPAA regulations to ensure patient privacy and security. Highest-signal resume keywords Customer Service Skills EMR Proficiency Appointment Scheduling HIPAA Compliance Call Center Experience ATS Optimization Keywords Hard Skills EMR Indexing Appointment Scheduling Data Entry Patient Record Management Demographic Information Collection Soft Skills Excellent Communication Active Listening Problem Solving Attention to Detail Certifications & Qualifications High School Diploma or Equivalent Industry Keywords Pulmonary Care Patient Privacy Medical Practice Call Center Environment Tools & Technologies Allscripts #J-18808-Ljbffr Jobtailor