AV Technician, Associate

AV Technician, AssociateWe are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and it helpdesk support, end-user training for audio/video conferencing systems across multiple facilities.This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.Key ResponsibilitiesOperate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.Support integrated AV environments including:Polycom / BOSE conferencing systemsMeeting Owl conferencing devicesClickShare wireless presentation and conferencing systemsDigital projectors and presentation systemsIntegrated microphones, speakers, cameras, and control panelsHDMI/USB-based room connectivity solutionsProvide operational support for hybrid meetings (virtual and onsite) utilizing:Microsoft TeamsZoomConfigure and troubleshoot conference room peripherals including:Wireless presentation devicesUSB conferencing bridgesAudio DSPsNetwork-connected AV devicesVideo switching and signal distribution equipmentSupport executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations.Perform conference room readiness checks prior to meetings including:Audio/video functionality validationConnectivity verificationFirmware/software updatesPeripheral testingPresentation supportProvide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.Recommend modernization strategies and technology improvements for conference room and collaboration environments.Collaboration & Microsoft 365 SupportProvide technical support for Microsoft 365 collaboration environments including:Microsoft Teams RoomsOutlook calendaring integrationSharePoint collaboration accessOneDrive collaboration supportAssist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.Support interoperability between conferencing platforms and enterprise collaboration systems.Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.Assist with user access and permissions for collaboration platforms as directed by leadership.Customer Service & End User TrainingDeliver high-quality customer service and white-glove executive support for leadership meetings and mission-critical events.Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.Develop and maintain user documentation, quick reference guides, SOPs, and training materials.Conduct one-on-one and group training sessions related to conferencing technologies and collaboration tools.Provide proactive communication and follow-up regarding support tickets, outages, and meeting support activities.Respond to escalations and customer issues within established Service Level Agreements (SLAs).Maintain professionalism and composure while supporting high-visibility meetings and time-sensitive events.Operations, Compliance & After-Hours SupportProvide occasional after-hours and weekend support for:Executive meetingsMaintenance windowsTechnology deploymentsEmergency troubleshootingSystem outagesFollow organizational IT security, change management, and operational procedures.Support compliance with NIH IT security policies and operational standards.Participate in continuity of operations (COOP) and disaster recovery support activities as required.Assist in maintaining operational readiness of mission-critical AV and collaboration systems.Support inventory audits, equipment sanitization, and lifecycle refresh activities for AV hardware and conference room technologies.Required QualificationsBachelor's degree in Information Technology, Communications, Audio Visual Technology, or related field (or equivalent experience).5+ years of experience supporting enterprise AV/conference room technologies.3+ years of experience with Helpdesk (preferred)Hands-on experience with:Microsoft Teams RoomsZoom RoomsPolycom/BOSE systemsMeeting Owl devicesDigital displays/projectorsStrong troubleshooting skills for audio/video, network connectivity, and collaboration tools.Experience supporting hybrid meeting environments.Excellent verbal and written communication skills.Strong customer service orientation with ability to support executive leadership.Ability to work occasional evenings, weekends, or after-hours support as requiredPreferred QualificationsNIH experience a strong plus.CTS (Certified Technology Specialist) certification preferred.Experience in federal or healthcare environments.ServiceNow experience.Familiarity with ITIL/ServiceNow ticketing systems.Knowledge of networking fundamentals and AV integration best practices.Experience supporting Microsoft 365 collaboration environments.Compensation and BenefitsThe projected compensation range for this position is $58,000 to $66,000 per year benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.Devoted to Fair and Inclusive PracticesAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at View email address on click.appcast.io of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or View email address on click.appcast.io emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at View email address on click.appcast.io you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.