Sr. Salesforce Engineer

Overview

Overview:

We are seeking a proactive and customer-focused Salesforce Engineer to support and manage onshore activities related to the EPLUS product built on the Salesforce platform. The ideal candidate should quickly understand the EPLUS product functionality, work closely with customers, and coordinate with internal offshore teams to ensure smooth operations and issue resolution. This role will serve as the primary onshore point of contact for customers, stakeholders, and the Salesforce.org team.

(Remote based in the US and able to work EST time zone)

Key Competencies

• Customer Engagement
• Stakeholder Management
• Product Learning Agility
• Communication & Coordination
• Issue Resolution & Escalation Management

Required Skills & Qualifications

5 + years of working experience working with the Salesforce platform.


5 + years of being a client facing role as Salesforce Consultant (Strong customer communication and stakeholder management skills.)

5 + years of working experience supporting Salesforce-based products and healthcare platforms .


Ability to quickly learn new product features and business workflows.


Working experience coordinating between onshore and offshore teams.

Strong problem-solving and analytical skills.


Ability to work independently and manage multiple priorities.


Preferred Qualifications

Familiarity with Salesforce Service/Health Cloud or Sales Cloud.


Experience working with distributed/global teams.


Key Competencies


Stakeholder Management


Product Learning Agility


Communication & Coordination


Issue Resolution & Escalation Management


Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent


Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.


HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.


#LI-Remote


** The annual US base salary range for this position is $110,000 to $130,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.