Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

$20.83 - $26.25 per hour

ASM Research, An Accenture Federal Services Company

Position Overview

The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs basic troubleshooting, and resolves common end‑user issues under the guidance of more senior staff. It uses standard procedures and IT service management tools to log tickets, apply known solutions, and escalate more complex problems while supporting knowledge capture and user education for mission‑critical systems.

Key Responsibilities

  • Perform initial triage and basic troubleshooting for routine end‑user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.

  • Record incidents and service requests accurately in IT service management tools, selecting correct categories, priorities, and assignment groups to enable efficient handling by higher‑tier teams.

  • Follow clearly defined escalation paths and service desk runbooks, handing off complex or high‑impact issues while maintaining courteous, understandable communication with users.

  • Guide users through standard how‑to tasks such as password resets, connecting to collaboration tools, and accessing approved resources in a federal IT environment.

  • Adhere to established security and privacy practices during support interactions, including verification of user identity and proper handling of sensitive information.

  • Use the knowledge base to apply known error resolutions and document new, straightforward fixes or usage tips to aid future incident handling.

  • Manage a personal ticket queue by updating work notes, tracking status, and meeting response and resolution expectations defined for entry‑level service desk roles.

Required Qualifications

  • Associate’s degree in IT, Computer Science, or a related field, or equivalent relevant work experience.

  • 0–3 years of experience in IT support, service desk, or related customer‑facing technical roles.

  • Foundational understanding of IT support principles and familiarity with IT service management tools (for example, ServiceNow, JIRA, or similar platforms).

  • Good problem‑solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively in a high‑volume support environment.

  • Attention to detail and strong organizational skills, with training or experience in documenting support activities and following standard operating procedures.

  • Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Preferred Qualifications

  • Bachelor’s degree in an IT‑related field.

  • Exposure to ITSM tools such as ServiceNow for logging and tracking tickets within a structured service desk environment.

  • Entry‑level certifications such as CompTIA A+ or ITIL Foundation indicating foundational understanding of end‑user support and service management concepts.

  • Familiarity with agency or federal IT environments and related policies.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$20.83 - $26.25

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Oklahoma City, OK vacancy
  • $21.16 per hour

     ...Principle Choice Solutions LLC is seeking an Inbound Call Center Representative to support Veterans through our inbound call center. This...  ...Responsibilities include answering calls, solving problems, and ensuring customer satisfaction. Candidates should have a high school diploma/... 
    Suggested
    Full time
    Casual work
    Remote work

    Principle Choice Solutions LLC

    Oklahoma City, OK
    4 days ago
  •  ...Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist... 
    Suggested
    Hourly pay
    Temporary work
    Work at office
    10 hours per week
    Flexible hours

    Cellular Sales

    Edmond, OK
    8 days ago
  •  ...performs triage of inquiries. Job Responsibilities and Requirements: Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement,... 
    Suggested
    Hourly pay
    Daily paid
    Full time
    Work experience placement
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    SSM Health

    Midwest, OK
    5 days ago
  •  ...Job Summary As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions To perform this job successfully... 
    Suggested
    Local area

    Patterson Dental Supply, Inc.

    Oklahoma City, OK
    3 days ago
  •  ...Koniag Advisory Business Solutions, LLC, a Koniag Government Services company , is seeking a Customer Service Representative I to support KABS and our government customer in Oklahoma City, OK. This position requires the candidate to be able to obtain a Public Trust.... 
    Suggested
    Hourly pay
    Full time
    Contract work
    For contractors
    Work at office
    Local area
    Monday to Friday

    Koniag Government Services

    Oklahoma City, OK
    2 days ago
  •  ...Alterations Customer Service Representative (Csr) From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that... 
    Part time

    David's Bridal

    Oklahoma City, OK
    5 days ago
  •  ...person, resolution of calls (orders, quotes, etc). Respond to customer requests for information concerning order tracking, order...  ...Other duties as assigned. Qualifications 1-3 years Customer Service experience, door industry preferred Attention to detail and... 
    Full time
    Shift work

    Overhead Door

    Oklahoma City, OK
    1 day ago
  •  ...Customer Service Representative Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly... 
    Full time
    Part time
    Second job
    Immediate start
    Flexible hours
    Weekend work
    Afternoon shift

    Pizza Hut

    Moore, OK
    14 hours ago
  •  ...Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set.... 
    For contractors
    Work at office

    Staff My Agency

    Oklahoma City, OK
    1 day ago
  •  ...Client Service Representative Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to...  ...problem solve and adapt to multiple situations Excellent customer service skills Computer efficiency Very detail-oriented... 
    Full time
    Shift work
    Weekend work
    Afternoon shift

    Amerivet Services LLC

    Oklahoma City, OK
    2 days ago
  •  ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional... 
    Start working today
    Local area

    U-Haul

    Oklahoma City, OK
    1 day ago
  •  ...order status and information support to customers * Enters customer purchase orders...  ...scheduling system * Acts as customer representative to other internal departments * Acts...  ...Generates quotes in business system from Service Reports * Follows-up on customer to... 
    Hourly pay

    Methode Electronics

    Oklahoma City, OK
    4 days ago
  •  ...and making high-quality care more accessible and affordable for everyone. To learn more, visit . Job Summary The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service... 
    Remote work

    Sharecare

    Oklahoma City, OK
    3 days ago
  •  ...setting growth, and we’re expanding our remote team with motivated, service-driven individuals who are ready to build a meaningful long-...  ...through phone and Zoom consultations Deliver professional customer support and benefit guidance Build and maintain long-term client... 
    Weekly pay
    Work at office
    Remote work
    Work from home
    Flexible hours

    Globe Life AIL - Lisa Russel

    Moore, OK
    5 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Oklahoma City, OK
    1 day ago
  • $350 per month

     ...Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the...  ...assist to serve customers with speed and confidence Represent Kobie’s values in every conversation by delivering with heart... 
    Full time
    Work at office
    Remote work
    Work from home
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Kobie

    Oklahoma City, OK
    1 day ago
  •  ...About the job Remote Customer Service Representative Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional & personal goals. What We Offer ~100% Virtual... 
    Remote work
    Work from home
    Flexible hours

    srecruiting

    Oklahoma City, OK
    1 day ago
  • $16 per hour

     ...Role: Customer Care Executive / Call Center Agent – hospitality Industry Location: 211 N Robinson Ave, Oklahoma City, OK 7310...  ...motivated and customer-focused Call Center Agents/ Customer Service Representatives to join our team in the exciting world of travel accommodations... 
    Work at office
    Shift work

    Atain

    Oklahoma City, OK
    1 day ago
  •  ...Call Center Representative Customer Support Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more... 
    Flexible hours

    Enterprise Call Center

    Oklahoma City, OK
    3 days ago
  •  ...Job Type Full-time Description Xpress Wellness is seeking a dedicated Call Center Representative with experience in healthcare insurance verification to join our growing team. The ideal candidate will have at least 1 year of healthcare insurance verification... 
    Full time

    Xpress Wellness and Integrity

    Oklahoma City, OK
    2 days ago
  • $35.36k - $40.7k

     ...Call Center Representative - Oklahoma City, OK Be part of a team that unleashes the power...  ...clients deliver better health and human services outcomes. Provide knowledgeable responses...  ...; cross-train new resources in customer service processes Process client inquiries... 
    Full time
    Live in
    Work at office
    Flexible hours

    Gainwell Technologies

    Oklahoma City, OK
    7 days ago
  • $15.91 per hour

     ...consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
    Monday to Friday

    University of Oklahoma

    Oklahoma City, OK
    3 days ago
  • $47k - $51k

     ...Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to...  ...Description Job Summary We are looking for a customer-focused Call Center Representative to provide professional support and assistance to customers... 
    Full time

    Alphabe Insight Inc

    Oklahoma City, OK
    2 days ago
  • $30k

     ...Customer Service Representative D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We are currently seeking a passionate and dedicated Customer Service Representative to join our... 
    Work at office

    UASA

    Oklahoma City, OK
    1 day ago
  • $15 per hour

     ...work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager....  ...range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all... 
    Bi-weekly pay
    Hourly pay
    Full time
    Work at office
    Local area
    Remote work
    Work from home
    Monday to Friday
    Shift work
    Day shift

    CVS Health

    Oklahoma City, OK
    15 hours ago
  •  ...Why Us: At Garage Door Services, we do more than install and repair doors. We serve clients across Oklahoma City...  ...reliability, quality craftsmanship, and taking care of our customers.  As a Customer Service Representative, you are at the center of it all, helping customers,... 
    Local area

    Windsor America

    Oklahoma City, OK
    4 days ago
  •  ...Client Service Representative We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary...  ...solve and adapt to multiple situations Excellent customer service skills Computer efficiency Very detail-oriented... 
    Full time
    Part time
    Shift work
    Weekend work
    Afternoon shift

    AmeriVet Veterinary Partners

    Oklahoma City, OK
    2 days ago
  • $11 - $13 per hour

     ...Customer Service Representative Oklahoma City, OK, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a Customer Service Agent to join our team! A customer service... 

    Q5 Connections

    Oklahoma City, OK
    4 days ago
  • $15.63 - $20.34 per hour

     ...employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry... 
    Local area
    Worldwide

    Patterson Companies

    Oklahoma City, OK
    1 day ago
  •  ...Customer Service Representative Siegel Select Oklahoma City - Oklahoma City, OK 73107 Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities... 
    Temporary work
    Work at office
    Shift work

    Siegel Suites

    Oklahoma City, OK
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!