Care Navigator - Hybrid

About Blackbird Health Blackbird Health is clinician‑founderled, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in‑person mental health services across Pennsylvania, Virginia, and New Jersey—and we’re growing into new markets in 2026. At Blackbird, we take a whole‑child approach, looking at how the brain, body, and behavior interact to address root causes of challenges, not just the symptoms. Position Summary Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This is not just an administrative role; as the primary source of support for new patients or families, you own the patient experience—answering questions, providing education, guiding next steps, and ensuring each patient is well cared for while also acting as the ultimate owner of their experience. This is a hybrid position requiring 3–5 days onsite per week at our Vienna, VA clinic location, with hours from 12–8 pm ET, Monday through Friday. What Makes You You People‑Focused: You have a passion for providing high‑quality, human‑centered service, with a knack for building rapport and ensuring others feel supported and understood. A Natural Problem‑Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye toward improving processes and experiences for the future. Detail‑Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks. Tech‑Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You’re comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication. Collaborative: You thrive in a team environment—excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients/customers and your peers. How You Will Make an Impact Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow‑up. Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You’ll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You’ll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling. In‑Office/Hybrid Support: As a hybrid teammate, you’ll help maintain a welcoming and professional in‑office environment—supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience. Uphold Privacy & Compliance: You will be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically. Benefits Medical, Dental & Vision coverage 401(k) (with a company match) Employer‑paid life insurance coverage Generous paid time off Opportunities for career growth Diverse and experienced leadership team, supportive work culture Salary Range: $23 USD – $26 USD Inclusive Environment & EEO Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io so we can support you. #J-18808-Ljbffr