Service Desk Support Specialist

Viridien ( ) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.Job Details:The Service Desk Support Specialist is responsible for providing Tier 2 technical support across end-user devices, enterprise applications, and hybrid infrastructure. This role focuses on troubleshooting complex issues, supporting Microsoft 365 and identity services, and ensuring a high level of customer satisfaction while contributing to operational stability and continuous improvement.Key ResponsibilitiesTroubleshoot simple and complex Windows desktop, laptop, and mobile device issuesSupport Microsoft 365 services, including:Outlook and Exchange Online (mail flow, profiles, permissions)Microsoft Teams (calling, meetings, client issues)OneDrive and SharePoint Online (sync, access, permissions)Resolve identity and authentication issues (password resets, MFA, conditional access)Troubleshoot VPN, remote access, and hybrid connectivity issuesManage user accounts, security groups, and permissions in:On-prem Active DirectoryAzure AD / Microsoft Entra IDSupport user lifecycle processes (onboarding, role changes, offboarding)Assist with Hybrid Azure AD Join and device registration issuesSupport administration and monitoring of:Windows Server (on-prem)Azure and Microsoft 365 servicesMonitor and support:Azure AD ConnectOn-prem ADFile and print servicesBackup and recovery jobsApply patches, updates, and configuration changes following change management proceduresSupport virtualization platforms (Hyper-V) as neededMaintain system documentation and asset inventoriesOperational & Security ResponsibilitiesIdentify recurring issues and contribute to root cause analysisSupport security initiatives (phishing response, account compromise remediation, access reviews)Participate in after-hours or on-call rotations as requiredRequired Qualifications2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration rolesStrong experience supporting Windows endpoints in an enterprise environmentWorking knowledge of Microsoft 365 and hybrid identity conceptsHands-on experience with Active Directory user and group managementSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)Experience using ticketing systems and documenting technical solutionsStrong communication and customer service skillsPreferred QualificationsExperience with Microsoft Entra ID, Azure AD Connect, or Active RolesExposure to Intune, Conditional Access, or device compliance policiesPowerShell scripting for basic administration or troubleshootingCore CompetenciesStrong troubleshooting and analytical skillsAttention to detail and documentation disciplineProfessional communication with both technical and non-technical usersOur Hiring ProcessAt Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don’t hesitate to contact your recruiter directly.We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals. #J-18808-Ljbffr Viridien