Customer Service Representative

Job Description

Job Description

Job Summary

Customer Service Representative

State of Arizona

Full-time

In-Office | Phoenix, AZ, United States

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested please send the following to my email View email address on click.appcast.io

1. Resume:

2. email:

3. last 5 of your social security:

4. Interview availability:

5. if offered when can you start:

6. 2 references:

7. Home address:

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.

• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.

• Provide timely and professional responses to high-visibility customer inquiries.

• Adhere to company policies and compliance requirements in all customer interactions.

• Document interactions and update CRM to maintain a complete customer history.

• Identify upsell and cross-sell opportunities aligned with customer needs.

• Maintain product knowledge and stay informed about new features and changes.

• Monitor and report on customer satisfaction metrics and feedback.

• Escalate unresolved issues to the appropriate teams with accurate context.

• Participate in ongoing training to develop professional skills and career progression.

• Collaborate with the team to share best practices and improve overall service quality.

• Assist in onboarding new customers and guiding them through setup processes.

Experience/Qualifications

• Excellent verbal and written communication with empathy and clarity.

• Ability to meet and exceed individual and team targets via pipelines.

• Experience handling multi-channel inquiries (phone, email, chat).

• Strong CRM documentation and accurate customer history updates.

• Adherence to policies, compliance, and data privacy requirements.

• Knowledgeable about product features and recent changes.

• Capability to identify upsell/ccross-sell opportunities ethically.

• Strong problem-solving to escalate complex issues with context.

• Participation in ongoing training and career development.

• Collaborative mindset with team sharing best practices.

What's in it for you? (Salary, Commissions & Benefits)

• On-site work location in Phoenix, AZ — be part of a collaborative team in our local office

• Competitive base salary as the core of your compensation package