Operations Director

Summary

The Director of Operations will deliver strategic direction and manage the operational frameworks and infrastructure critical to the Bouma Group's growth.

In this role, you will oversee administrative processes, performance management tools, and sales support functions , ensuring efficient team operations that align with our goal to double production.

We seek a candidate with experience in expanding sales organizations, creating scalable systems, and leading high-performing teams .

This role reports directly to the Founder and Team Leader .

Compensation is attractive and based on experience .

Responsibilities

• Maintain company status reports and tracking
• Build scalable systems that allow the team to grow from $85M to $170M+ in production
• Enter PLACE Operations Onboarding and ongoing consulting sessions.
• Implement operational strategies that increase efficiency, productivity, and profitability
• Partner with PLACE Finance and is responsible for all team financial systems, accounts payable, accounts receivable, the budget and profit and loss statement.
• Ensure operational excellence across listing management, transaction coordination, marketing, and client services
• Build a culture of high accountability and continuous improvement
• Create and maintains the team's operations manual that documents all systems and standards.
• Responsible for recruiting, hiring, training and coaching members of the operations team.
• Implement talent and Power of Moments campaigns.
• Engage in PLACE Talent Acquisition consulting and implements talent attraction systems.
• Commit to weekly 1:1 coaching sessions, weekly trainings and Partner Call.
• Become an expert of the PLACE Technology.

Qualifications

You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work and your ability to serve others. You are an empire protector focused on protecting the time and financial resources of top producers.

• 5+ years' real estate operations experience preferred
• Team player
• Strong written and verbal communication skills
• Learning based, growth-minded
• Organized
• Basic budget and financial reporting skills
• Knowledge of basic office suite software and calendaring systems
• Excellent time management skills
• Quickly adapts to changing circumstances
• Natural leader and problem solver
• Highly organized and detail-oriented
• Strong communicator
• Comfortable operating in a fast-paced, high-performance environment
• Passionate about building systems that drive growth

About-our-team

The Bouma Group Realtors is the top-producing real estate team in the Ann Arbor area and consistently ranks in the top 1% of Realtors nationally . Our team specializes in high-end residential real estate and is known for our deep market knowledge, world-class service, and powerful negotiating strategies.

Our mission is simple: "Expertise that Empowers."

With over $85,000,000 in annual sales , we are entering an aggressive growth phase. Our goal is to double production while maintaining exceptional client experience .

To support this next stage of growth, we are seeking a Director of Operations who has experience scaling high-performing teams and building systems that allow sales professionals to perform at their highest level.